CHELL SMITH
Indianapolis,IN
Summary
Operational process optimization and quality management experience at Amazon, focused on improving efficiency and standard compliance. Proven record of leading cross-functional teams to deliver measurable operational gains. Expertise in SOP development, problem-solving, and continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
Indianapolis, Indiana
10.2024 - Current
- Led shift support activities using Amazon operating procedures.
- Guided team members in resolving process-related issues, enhancing operational efficiency.
- Monitored process performance for compliance with established standards.
- Identified improvement areas and suggested process fixes.
- Tracked labor assignments across shift activities.
- Shared updates with area managers and team leads.
- Checked quality results for inventory and shipment processing.
- Led training sessions on newly implemented processes.
- Compiled reports on process progress and optimization recommendations to inform decision-making.
- Helped develop efficient process protocols.
- Coordinated cross-functional activities for new process rollout, ensuring alignment and timely execution.
- Analyzed data from multiple sources to find improvement opportunities.
- Handled advanced issues with professional, relationship-focused approach.
- Provided technical support during system upgrades and maintenance activities.
- Verified document accuracy through regular audits and reviews against established standards.
- Worked with colleagues to develop solutions for complex problems.
- Prepared weekly summary reports of progress and learnings to keep work aligned with objectives.
- Updated standard operating procedures with feedback from quality and technical departments.
- Created and maintained accurate workflows for existing business processes to meet standards.
- Investigated and resolved problems with self-motivated, knowledgeable approach based on failure analysis and statistical methodology.
- Supported associates with safety guidance and process direction.
- Managed staff correspondence, record tracking, and data communications, improving office automation.
- Engaged in conferences to stay updated on best practices in educational leadership on educational leadership topics.
- Showed leadership by guiding employees through challenging situations effectively.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Guided team members in their daily tasks and responsibilities.
- Gave leadership and direction to employees while supporting job satisfaction.
- Provided leadership during transition periods and organizational change initiatives.
- Gave leadership and direction to employees while supporting job satisfaction.
- Provided leadership during transition periods and organizational change initiatives.
Warehouse Associate
Amazon
Indianapolis, Indiana
03.2023 - 11.2024
- Picked and packed customer orders efficiently using Amazon handheld scanners and tote systems to ensure timely delivery.
- Stowed incoming inventory in assigned bins following Amazon warehouse location procedures.
- Sorted packages for shipment on conveyor lines and dock staging areas, facilitating smooth workflow and accurate dispatch.
- Loaded and unloaded trailers while following Amazon safety and handling guidelines.
- Inspected merchandise for damage and reported exceptions through Amazon workflow systems.
- Maintained clean work areas and adhered to Amazon housekeeping and safety standards, contributing to a safe working environment.
- Ensured effective communication with team members to coordinate daily tasks.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared daily shipments in controlled atmosphere warehouse environment.
Team Member
Walmart
Indianapolis, Indiana
09.2020 - 07.2023
- Assisted customers with inquiries, product locations, and informed purchase choices to enhance shopping experience.
- Welcomed customers at store entry with friendly attitude.
- Handled register transactions, returns, and exchanges with accuracy.
- Completed opening and closing duties, including display setup, item restocking, and sales floor cleaning.
- Kept sales floor zoned, faced, and merchandised to store standards.
- Collaborated with team members to maintain cleanliness and organization, ensuring efficient store operations.
- Unloaded freight and organized merchandise in stockroom areas.
- Monitored inventory counts and communicated low-stock items to supervisors for timely replenishment.
- Mastered essential tasks promptly to improve performance.
- Maintained workplace cleanliness around equipment to support safety and productivity.65
Production Team Member
California Custom Fruits & Flavors
Indianapolis, Indiana
06.2022 - 03.2023
- Operated blending and filling equipment during daily plant shifts.
- Measured ingredients accurately for custom food manufacturing runs.
- Prepared mixed fruit and flavor batches using California Custom Fruits & Flavors formulas.
- Monitored product quality and escalated line issues to supervisors for timely resolution.
- Packed finished fruit and flavor products for shipment and storage.
- Assisted team members with line changeovers and ingredient preparation to ensure smooth production flow.
- Followed GMP procedures throughout California Custom Fruits & Flavors processing operations.
- Followed standard operating procedures at each stage of manufacturing.
- Operated forklift to move pallets, crates, and materials across warehouse zones.
- Inspected forklift tires, forks, and hydraulics before daily use.
- Loaded trailers with outgoing freight based on shipping schedules and dock procedures.
- Unloaded inbound shipments and staged materials for receiving and storage.
- Verified labels, counts, and product locations during inventory handling.
- Contributed to team meetings by sharing insights on process improvements. and training sessions on new processes and techniques.
- Complied with safety rules to ensure personal and team safety in the workplace; aisle controls, and material handling guidelines.
Team Leader
Smoothie King
Indianapolis, Indiana
05.2019 - 09.2020
- Motivated team members to prioritize customer satisfaction and foster loyalty.
- Trained crew in smoothie preparation and guest service standards to enhance customer experience.
- Resolved customer complaints quickly while maintaining strong service quality.
- Resolved customer concerns with friendly, professional communication to maintain service quality.
- Provided training and support to keep team members motivated and focused on goals.
- Supported positive work environment that encouraged teamwork.
- Monitored cash drawer accuracy and POS transactions at Smoothie King.
- Followed food safety practices throughout Smoothie King workflow.
- Kept blender stations, counters, and dining areas clean and organized.
Care Giver
LLC
Indianapolis, Indiana
11.2015 - 05.2018
- Assisted clients with bathing, dressing, grooming, and daily hygiene tasks.
- Provided support with bathing, dressing, and personal care needs.
- Monitored client comfort, condition changes, and immediate care needs.
- Supported mobility, transfers, and safe positioning in home settings.
- Reminded clients of medication schedules and daily care routines, promoting adherence to health plans.
- Prepared nutritious meals, assisted with feeding, ensured proper hydration throughout the day.
- Organized and sanitized living spaces, contributing to a safe and healthy environment. and organized personal care supplies.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2020
Skills
- Process optimization, Quality management,SOP compliance, Quality management, Quality assuranceInventory ManagementWarehouse LogisticsWorkforce management
- Shift coordination
- Attendance tracking
- Workflow management
- Purchase Ordering
- Training
- Team training
- Direct report management
- Management support
- Scheduling coordination
- Conflict resolution
- Safety management
- Safety compliance
- SOP development
- Process improvement
- Problem-solving aptitude
- Data reporting
- Effective communication and recordkeeping
- Microsoft Office (Outlook, Excel, Word)
- Office Software
- Project planning
- Organizational skills
- Team management
- Clear communication
- Problem-solving
- Collaboration
- Multitasking Abilities
- Leadership skills
- Team building
- Critical thinking
- Decision-making
- Active listening
- Attention to detail
- Recordkeeping
- Employee timesheet processing
- Problem-solving
- Leadership skills
- Quality assurance
- Recordkeeping
Timeline
Process Assistant
Amazon
10.2024 - Current
Warehouse Associate
Amazon
03.2023 - 11.2024
Production Team Member
California Custom Fruits & Flavors
06.2022 - 03.2023
Team Member
Walmart
09.2020 - 07.2023
Team Leader
Smoothie King
05.2019 - 09.2020
Care Giver
LLC
11.2015 - 05.2018
High School Diploma -
Ben Davis High School