CHELO ALENCAR
Webster Bank
South Boston,MA
13
years of professional experience
Results-driven sales and management professional with expertise in client relationship management, business development, and portfolio management. Focused on delivering tailored solutions and fostering strong business relationships. Experienced in leading cross-functional teams and enhancing operational efficiency to ensure client satisfaction. Fluent in English and Filipino, with proficiency in Spanish.
Work History
Relationship Banker II
5 Years 8 Months- Collaborated with sales to advance opportunities through complex processes, enhancing deal flow and client engagement.
- Analyze loan portfolio purchase opportunities, identify portfolio trends and profitability, and collaborate with sales and finance teams to determine optimal financial terms that meet internal objectives and the needs of our prospective partners.
- In support of sales presentations, create financial pro forma forecasts and scenarios detailing performance under a traditional credit card payments insourced model versus an outsourced credit card issuing model.
- In support of sales presentations, create financial pro forma forecasts and scenarios detailing performance under a traditional credit card payments insourced model verses an outsourced credit card issuing model.
- Shepherd deals through our internal due diligence process with compliance, risk, and legal teams to gain executive approvals and complete the closing process.
- Perform ad hoc research to analyze industry trends, competitors, portfolio key performance drivers, and various model assumptions to support business objectives.
- Streamlined business development procedures to enhance operational effectiveness.
Licensed Relationship Banker
2 Years 4 Months- Acted as the primary point of contact for clients, offering personalized financial solutions, including loans, business and personal accounts, and wealth management.
- Served as primary contact for clients, providing tailored financial solutions such as loans, business and personal accounts, and wealth management.
- Successfully negotiated contracts and loan terms with business owners and C-suite executives.
- Managed branch operations and team in absence of branch manager, maintaining operational continuity and enhancing customer satisfaction.
- Formulated and implemented strategies for business growth through networking events, direct marketing, and proactive client engagement.
Licensed Property and Casualty Insurance Agent
2 Years 8 Months- Surpassed sales targets, generating over $700K in total insurance premiums, consistently exceeding industry and company benchmarks.
- Cultivated strong client relationships, leveraging product knowledge to provide tailored insurance solutions for high-net-worth clients, enhancing client satisfaction and retention.
- Closed deals protecting client assets and contributing to company profitability through exceptional sales and negotiation skills.
- Delivered exceptional customer service and policy accuracy, driving revenue growth through consultative selling and effective relationship management.
- Led a team of junior agents, providing mentorship and support in achieving individual sales goals.
Education
Bachelor of Science - Business Administration, International Business
Skills
Sales strategy
Business growth
Client management
Team management
Contract negotiation
Data analysis
Portfolio management
Financial Analysis
Risk Management
Timeline
Relationship Banker II
Webster Bank
01.2020 - 09.2025Read More
Licensed Relationship Banker
Citizens Financial Group
05.2016 - 09.2018Read More
Licensed Property and Casualty Insurance Agent
Goji (Formerly Consumer United)
01.2013 - 09.2015Read More
Florida International University
Bachelor of Science from Business Administration, International Business
Read More