Zyron Newby
Jonestown,MS
Summary
Dynamic and results-oriented professional with extensive experience in financial services and retail management, notably at Trustmark Bank. Excelled in relationship building and customer service, achieving high satisfaction ratings. Proficient in inventory control and financial advising, demonstrating exceptional decision-making and communication skills. Proven track record of enhancing sales through effective upselling and team leadership.
Overview
6
6
years of professional experience
Work History
Relationship Banker II
Trustmark National Bank
09.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales Representative
Prime Communications AT&T
Batesville, MS
09.2023 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Associate
Sherwin-Williams
Clarksdale
08.2021 - 09.2023
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Ensuring that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, tinting and mixing paint to customer specifications
- Stock shelves and set up displays, clean store equipment, and load and unload trucks
- It may also assist in making deliveries if necessary
- Discuss and develop an action plan with Store Manager (Head Coach) to achieve a consistent 5-star customer experience.
Assistant Manager
Hibbett Sports
Clarksdale
02.2019 - 02.2022
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
Associate - Health Data Technology
Coahoma Community College
Clarksdale, MS05.2024
Associate in Business -
Coahoma Community College
Clarksdale, MS05.2019
Skills
- Assistant Manager Experience
- Cash Handling
- Merchandising
- Sales
- Management
- Store Management Experience
- Supervising Experience
- Inventory Control
- Planograms
- Upselling
- Retail Management
- Pricing
- Retail Sales
- POS
- Customer Service
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Financial Services
- Money Handling
- Teller Support
- Banking
- Financial Advising
- Policy development and implementation
- Security understanding
- Teller background
- Customer financing
- Multitasking Abilities
- Critical Thinking
- Teamwork and Collaboration
- Excellent Communication
- Time Management
- Decision-Making
- Attention to Detail
Timeline
Relationship Banker II
Trustmark National Bank
09.2024 - Current
Sales Representative
Prime Communications AT&T
09.2023 - 09.2024
Sales Associate
Sherwin-Williams
08.2021 - 09.2023
Assistant Manager
Hibbett Sports
02.2019 - 02.2022
Associate - Health Data Technology
Coahoma Community College
Associate in Business -
Coahoma Community College