Chelo Curtis
Davenport,FL
Summary
Recent UCF graduate with a bachelor’s degree in Entertainment Management and pursuing a management career in theme parks
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Host
Orlando Informer
Orlando, Florida
12.2022 - Current
- Checked in event guests and assisted with crowd control
- Roamed Universal Parks insuring quality control
- Assisted guests with inquiries and provided information on park attractions at hospitality table
- Greeted guests warmly, creating a welcoming atmosphere.
Attractions Attendant
Universal Orlando Resorts
Orlando, FL
03.2021 - Current
- Commissioned and opened new attraction
- Conducted facility tours immersing guests before riding
- Prioritized safety through metal detection, height checks, and specific operating procedures
- Trained new staff on operational procedures and guest service standards.
Entertainment Performer
Legoland Florida Resort
Winter Haven, Florida
07.2023 - 03.2025
- Performed shows as a dancer and character performer
- Interacted with guests, enhancing their experience through character engagement.
- Maintained integrity and safety of characters as an entertainment escort
Attractions and Merchandise Host
Walt Disney World Resort
Orlando, FL
01.2019 - 10.2021
- Safely and efficiently operated attractions while creating “magical moments” for guests
- Maintained a clean, organized, and inviting store environment for guests
- Assisted guests with questions and recommendations
Education
Bachelor of Science - Entertainment Management
University of Central Florida
Orlando, FL 08.2021 - 12.2024
Skills
- Guest Service
- Staff Training
- Communication
- Problem-Solving
- Microsoft Office
- Organization
- Time Management
Timeline
Entertainment Performer
Legoland Florida Resort
07.2023 - 03.2025
Guest Service Host
Orlando Informer
12.2022 - Current
Bachelor of Science - Entertainment Management
University of Central Florida
08.2021 - 12.2024
Attractions Attendant
Universal Orlando Resorts
03.2021 - Current
Attractions and Merchandise Host
Walt Disney World Resort
01.2019 - 10.2021