Summary
Overview
Work History
Education
Skills
Spoke at my graduation as top of my class.
Languages
Interests
Timeline
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Chelsa Smith

Blissfield

Summary

Dynamic and results-driven professional with extensive experience at ClearSource, excelling in client relationship management and problem-solving. Bilingual in Spanish and English, I leverage strong communication skills to enhance client satisfaction and drive continuous improvements. Recognized for attention to detail and the ability to adapt quickly in fast-paced environments.

I have a drive to help the world and people around me and lack harsh judgement for people with diverse backgrounds, habits, and mental struggles.

I have worked as security at Deer Crest Estates and am capable of being vigilant and calm under pressure.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Blue Steel Automotive
02.2024 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Designated Hitter

Walgreens
10.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked in all different positions as needed.

Security

Deer Crest Estates
08.2023 - 10.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked long hours, both day and night shifts.
  • Vigilance and awareness of surroundings
  • Friendly with both staff and guests
  • Worked with Spanish speaking guests

Client Experience Specialist

ClearSource
04.2022 - 07.2022
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Gathered valuable feedback from clients, driving continuous improvements in products and services offered.
  • Assisted sales with product research, pricing and lead time information.
  • Worked with Spanish speaking customers
  • Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.

Quality Assurance Analyst

ROI Solutions
04.2021 - 04.2022
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Filled in as trainer and TL as needed
  • Dealt with escalated calls and Spanish speaking customers.

OGP

Walmart
03.2020 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Put in charge of night shift, working alone or in charge of other employees.
  • Worked with Spanish speaking customers.
  • Exceeded organization and work efficiency expectations
  • Found creative ways to complete tasks far ahead of schedule while maintaining efficiency.

Education

High School Diploma -

Summit High School
704 S Utah Valley Dr, American Fork, Utah 84003
01-2021

Skills

  • Bilingual (Spanish & English)
  • Lived experience with mental health, detention centers, foster care, and "troubled" youth
  • Attention to detail
  • Time management
  • Problem solving
  • Open minded to new information, circumstances and people
  • Drive to understand people and the world around them
  • Excellent writing skill
  • Communication skill within diverse or complicated circumstances

Spoke at my graduation as top of my class.

I graduated early from Summit High school.

Although, my background was a major obstacle, I wanted to learn and build relationships with my peers and teachers.


I have always enjoyed learning new information, and I seek consistent stimulation and knowledge. School was extremely important to me and I was able to achieve something I never thought I could. Not only did I graduate early, but I graduated at the top of my class and was given the privilege of speaking at my graduation. 

Afterwards, I had a woman approach me, crying, and congratulating me on my graduation, as well as the depth of my speech. She mentioned that it resonated with her and at that moment, I realized how powerful words can be. 

I felt good knowing that I had made someone else felt seen. My small success led to me be able to positively influence someone, even if it was just one person. 

I accepted who I was, where I came from and saw who I could be. And through my success, I want to be an example to people that stand where I once stood. 


I left school with an amazing relationship with my teachers. They made it possible for me to have the privilege of graduation. 


"It was just a graduation speech, get over it."

That speech heavily impacted my life and is one of my most cherished moments and accomplishments. 

Languages

Spanish
Professional Working

Interests

  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • I enjoy sketching and drawing
  • Interior Design
  • Music (Piano, drums and trumpet)
  • Drawing and Painting
  • Creative Writing
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Horseback Riding
  • Stand-up Paddleboarding (SUP)
  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Front Desk Receptionist

Blue Steel Automotive
02.2024 - 05.2024

Designated Hitter

Walgreens
10.2023 - 02.2024

Security

Deer Crest Estates
08.2023 - 10.2023

Client Experience Specialist

ClearSource
04.2022 - 07.2022

Quality Assurance Analyst

ROI Solutions
04.2021 - 04.2022

OGP

Walmart
03.2020 - 04.2021

High School Diploma -

Summit High School