CHELSA LEA'E
Spring,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
ROUTER
MATTRESS FIRM
07.2023 - 11.2024
- Answering an average of 50+ calls and emails throughout the day
- Assisting with customer mattress pickup and assuring item quality
- Working as a team with sales people to ensure customer delivery goes smoothly
- Assigning, routing and splitting customer deliveries
- Invoicing orders
- Dispatching delivery trucks
- Assigning and printing pick lists and manifest sheets
ASSOCIATE
AMAZON
10.2021 - 03.2023
- Verifying incoming truck loads of inventory for accuracy
- Scanning and labeling customer packages
- Paying attention to the customer label to properly sort and stow according to address
- Lifting 50+ pounds on a daily basis
- Picking delivery routes and scanning them into different locations
- Assisting drivers in daily load out
- Consistently ranking within top 5 in production
SERVER/BARTENDER
ZEEKS PIZZA
06.2018 - 01.2020
- Distribute food and drink menus to guests and answer any questions regarding those menu items
- Write down and place orders on the POS system
- Ensure proper food preparation and plating and serve guests in a timely manner
- Demonstrated the ability to multitask while having multiple tables with dining guests, bar guests, and assisting with making drinks for the entire restaurant
- Received 25+ 5 star ratings
- Maintained a clean and orderly workspace at all times
Education
High School Diploma -
Decatur High School
Federal WayAssociate of Arts - Psychology
Lonestar College
Humble05-2026
Skills
- Performance optimization
- Traffic analysis
- Wide-area networks
- Network documentation
- Computer literacy
- Basic mathematics
- Decision-making
- Communication
- Professionalism
- Analytical thinking
- Detail orientation
- Organization and prioritization
Qualityattributes
- Detail oriented
- Goal-getter
- Strong willed
- Ambitious
- Determined
- Passionate
- Driven
- Outgoing
- Courageous
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time off401k matchPersonal development programsCompany CultureTimeline
ROUTER
MATTRESS FIRM
07.2023 - 11.2024
ASSOCIATE
AMAZON
10.2021 - 03.2023
SERVER/BARTENDER
ZEEKS PIZZA
06.2018 - 01.2020
High School Diploma -
Decatur High School
Associate of Arts - Psychology
Lonestar College
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