Janero McCollum
San Bernardino,CA
Summary
Computer Specialist, and a motivated IT help desk expert. Familiar with IT Networking Planning and Policies, Network Security, Enterprise Routers, and Switches, OSI Model, and various network protocols.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Internet Voice Repair / Router Specialist
Spectrum, Charter Communications
3 2020 - 08.2024
- Provide effective communication to Internet subscribers to uncover needs, answer questions, and resolve technical related incidents
- Specialty in providing mobile and billing support, setup and completing help desk tickets for service calls, setting appointments for service installations.
- Achieved top 10% recognition for top performers
- Bronze Achievement Award
Retail Sales Advisor
Spectrum
05.2015 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items. .
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and mobile phone activations.
Senior Computer Technician/Tech Sales Supervisor
Staples, Inc
12.2011 - 10.2014
- Responsible for providing customer service, and to demonstrate understanding of customers’ needs
- Sell products and services
- Perform in-store or traveling to customer site to perform technical system diagnostics and replacements/upgrades on customers’ technology equipment including, but not limited to (Desktops, laptops, printers, tablets, phones etc.)
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
IT Support Intern
Chaffey College
02.2012 - 05.2012
- Assist ITS technicians with daily work orders provided by help desk ticketing system which may include: Computer installations, cabling, troubleshoot personal computer hardware and software related problems, imaging new personal computer deployed Windows Operating Systems using Norton Ghost application, and other helpdesk duties related to computer hardware and software.
Customer Service Manager
Wal-Mart Stores, Inc
10.2010 - 12.2011
- Manage front end operations
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Resolving customers issues, while improving customer experience
- Responsible for supervision of front end associates
- Train to build “exceptional” character for associates operating point of sales (POS) registers
Education
Completion Certificate / Cisco Networking Academy - Computer Information Systems
Chaffey College
08.2011 - 05.2013
Bachelor of Science - Business Administration, Computer Information Assurance And Security Management
California State University, College of Business
09.2002 - 12.2007
No Degree - Cyber Threat And Hunting Certificate (Red Teaming)
University of Maryland Global Campus
Adelphi, MD 05.2001 -
Skills
Problem-Solving
Certification
CompTIA A+
Timeline
Retail Sales Advisor
Spectrum
05.2015 - 03.2020
IT Support Intern
Chaffey College
02.2012 - 05.2012
Senior Computer Technician/Tech Sales Supervisor
Staples, Inc
12.2011 - 10.2014
Completion Certificate / Cisco Networking Academy - Computer Information Systems
Chaffey College
08.2011 - 05.2013
Customer Service Manager
Wal-Mart Stores, Inc
10.2010 - 12.2011
Bachelor of Science - Business Administration, Computer Information Assurance And Security Management
California State University, College of Business
09.2002 - 12.2007
No Degree - Cyber Threat And Hunting Certificate (Red Teaming)
University of Maryland Global Campus
05.2001 -
Internet Voice Repair / Router Specialist
Spectrum, Charter Communications
3 2020 - 08.2024
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