Summary
Overview
Work History
Education
Skills
Tel
Personal Characteristics
Timeline
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Jackson Normille

Louisville,KY

Summary

Self-motivated, enthusiastic and hard-working male looking for a role in business, IT or tourism where to develop new skills and progress quickly to become an invaluable asset to the organization. Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.

Overview

7
7
years of professional experience

Work History

Internet/Voice Repair Specialist

Charter Spectrum
07.2023 - Current
  • Responsibilities: Manage over 40 customer calls per day for Internet Modem, Wi-Fi-Router, HD Receiver, DVR installation, TV Streaming, Email functionality. Equipment swap, equipment performance and signal issues troubleshooter. Technician schedule management.
  • Accomplished: successful work determination. Certificates of recognition and bronze keys to success. Great attendance. Performed great resolutions on customers issues. Established great customer service and satisfactions.

Order Selector

Zenith Logistics
05.2022 - 02.2023
  • Responsibilities: Talk man set up and pallet jacks’ operation to facilitate varieties of merchandise picking in warehouse. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
  • Accomplished: 3 months probation in less time to become full-timer.

Package Handler

UPS
09.2021 - 08.2022
  • Responsibilities: Load and unload packages of all kinds into ULD cans for proper shipping, while keeping tack on all hazmat and all unauthorized items.
  • Accomplished: successful work determination to get all ULD cans ready to be shipped on time.

Future Cruise Consultant (FCC)

MSC Cruises
08.2018 - 02.2021
  • Responsibilities: Have good knowledge of world geography for customers future adventures, making reservations for future cruises, in charge of customers loyalty program in making sure that all guests receive their benefits based on their loyalty level, maintain large customer service full of responsibility to meet customers demand.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Achievement: have always been able to meet over 100 sells weekly target In selling future cruises and maintaining very good customer relationship, have always been receiving good customers feedback.

Customer Service Representative

MSC cruises
05.2017 - 06.2018
  • Responsibilities: Be first doorstep on board ships in taking care of customer complains and issues. Establish great customer service.
  • Achievements: was able to manage several calls at once and was able to handle complains, issues and was able to work alone during night shift.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Some College (No Degree) - HR Management.

Allison, Galway
Galway, IR

Some College (No Degree) - Elementary First Aid

Seafarers Training Center Inc
Dominican Republic

Some College (No Degree) - Personal Safety And Social Responsibility

Seafarers Training Center Inc
Dominican Republic

Some College (No Degree) - Proficiency in Personal Survival

Seafarers Training Center Inc
Domonican Republic

Some College (No Degree) - Fire Prevention And Fighting Tecnics.

Seafarers Training Center Inc
Dominican Republic

Some College (No Degree) - Security Awareness

Seafarers Training Center Inc
Dominican Republic

Some College (No Degree) - Basic Computer Utilities And Usage

INHACOP
Port-Au-Prince, HT

Some College (No Degree) - Foreign Languages

Institute of Foreign Languages
Port-Au-Prince, HT

Associate of Science - Information Technology

Jefferson Community And Technical College(JCTC)
Louisville, KY

No Degree - Programmable Logic Controller(PLC Allen Bradley)

George Brown Community College
Ontario, CA
09.2021

Skills

  • MS Word
  • MS Excel
  • Software downloads and installation
  • Video messaging
  • Media management (photo editing, music editing and conversion)
  • CD burning and memory card storage
  • Transfer to other devices
  • PC maintenance and network configuration
  • Internet and wi-fi equipment Repair
  • System Testing
  • Internet and equipment Inspection
  • Customer Service

Tel

502-552-8402

Personal Characteristics

  • Hard-working
  • Determined
  • Self-motivated
  • Resourceful
  • Reliable and responsible
  • Aptitude for languages
  • Enthusiasm for learning
  • Conscientious
  • Versatile
  • Friendly and supportive

Timeline

Internet/Voice Repair Specialist

Charter Spectrum
07.2023 - Current

Order Selector

Zenith Logistics
05.2022 - 02.2023

Package Handler

UPS
09.2021 - 08.2022

Future Cruise Consultant (FCC)

MSC Cruises
08.2018 - 02.2021

Customer Service Representative

MSC cruises
05.2017 - 06.2018

Some College (No Degree) - HR Management.

Allison, Galway

Some College (No Degree) - Elementary First Aid

Seafarers Training Center Inc

Some College (No Degree) - Personal Safety And Social Responsibility

Seafarers Training Center Inc

Some College (No Degree) - Proficiency in Personal Survival

Seafarers Training Center Inc

Some College (No Degree) - Fire Prevention And Fighting Tecnics.

Seafarers Training Center Inc

Some College (No Degree) - Security Awareness

Seafarers Training Center Inc

Some College (No Degree) - Basic Computer Utilities And Usage

INHACOP

Some College (No Degree) - Foreign Languages

Institute of Foreign Languages

Associate of Science - Information Technology

Jefferson Community And Technical College(JCTC)

No Degree - Programmable Logic Controller(PLC Allen Bradley)

George Brown Community College

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Jackson Normille