Summary
Overview
Work History
Education
Skills
Recognitions and achievements
Timeline
Generic

Joshua Lawrence

Reynoldsburg,OH

Summary

Driven human resources management student with a focus on productivity and efficiency in task execution. Expertise in employee relations, labor law compliance, and innovative talent acquisition strategies, supported by strong communication and leadership skills. Committed to enhancing organizational effectiveness through strategic planning and problem-solving while ensuring excellence in customer relationship management. Proficient in information technology and systems management, ready to contribute to successful HR initiatives.

Overview

5
5
years of professional experience

Work History

Internet Service & Voice Repair

Charter Communications
Columbus, OH
04.2022 - Current
  • Worked alongside leadership to provide adequate customer assistance
  • Troubleshoot and repair on Cable Boxes, Modem & Router, and Home Entertainment Devices
  • Communicated with other departments daily to ensure customer satisfaction with provided services
  • Aided customers with self-install orders and installations
  • Closely tracked modem and service line data history
  • Assessed customer financial records and processed customer payments
  • Completed proper documentation in a timely manner
  • Trained newly hired employees on company policies and procedures

Maintenance Technician

G&J Pepsi Bottling Co
Columbus, OH
12.2020 - 01.2022
  • Managed and assessed all budget and financial records
  • Partnered with leadership and management for company evolvement
  • Connected with clients via phone and email to collaborate on everyday problems
  • Worked alongside distributors to follow-up upon customer satisfaction
  • Communicated and collaborated with colleagues regarding repair status on equipment
  • Maintained preventative maintenance records and work order forms daily and annually
  • Performed maintenance on Conveyor Systems, Chain Drives, and Motors & Gearboxes
  • Diagnosed and troubleshooted problems with company equipment daily
  • Completed orders daily to ensure stock of the parts center

Appliances Sales Associate

Lowes
Reynoldsburg, OH
08.2019 - 12.2020
  • Train new associates on all related duties in the Appliance Sales Department
  • Use active listening to determine customer needs and suggested appropriate merchandise or repair protocol
  • Collaborated with customers via phone and email to provide high quality service
  • Negotiated with clients and distributors on product pricing
  • Assisted with customer shopping experience in making their dream kitchen into a reality

Education

Bachelor's Degree - Human Resource Management

University Of Maryland Global Campus
Remote
08-2026

Associate Degree - Electro-Mechanical Engineering

Columbus State Community College
Columbus, OH

Skills

  • Customer Relations
  • Microsoft Office
  • Detailed and quality-oriented
  • Negotiation skills
  • Inventory / Client Management
  • Troubleshooting
  • Professional phone etiquette
  • Proficient with email interactions
  • Customer service mindset
  • Independent and collaborative work skill set
  • Ability to adapt to and fulfill workplace evolvement's
  • Ability to manage and prioritize multiple important tasks
  • Interpersonal skills
  • Time management
  • Maintenance of confidential information
  • Presentation making
  • Organization
  • Budget Analysis
  • Internal communications
  • Onboarding and orientation

Recognitions and achievements

  • Dean's List at UMGC (Spring Semester 2024)
  • Recognized for Silver and Bronze Performance Awards at Charter Communications
  • Designated as team leader to design and build new offices and parts center. (Summer 2021)

Timeline

Internet Service & Voice Repair

Charter Communications
04.2022 - Current

Maintenance Technician

G&J Pepsi Bottling Co
12.2020 - 01.2022

Appliances Sales Associate

Lowes
08.2019 - 12.2020

Bachelor's Degree - Human Resource Management

University Of Maryland Global Campus

Associate Degree - Electro-Mechanical Engineering

Columbus State Community College

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Joshua Lawrence