Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelse Davis-Morales

Knightdale,NC

Summary

Enthusiastic Customer Service Representative with over 6 years experience delivering customer service and ensuring Effective communication safety. Proven track record in enhancing customer loyalty and streamlining conflict resolution at Partnerhero, leveraging exceptional communication and empathy. Excelled in a high-pressure environment, demonstrating adaptability and problem-solving abilities. Cultivated repeat business through skilled negotiation and active listening as a Car Salesperson, significantly boosting client satisfaction and referrals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Partnerhero
250 S. 5th St # 400, Boise, Idaho 83702, US
04.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally regarding insurance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Car Salesperson

Westgate Chrysler Jeep Dodge Ram
6421 Old Westgate Rd, Raleigh, NC 27617
06.2019 - 08.2021
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

High School Diploma -

East Wake High School
Wendell, NC
06.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Communication
  • Call center experience
  • Teamwork
  • Adaptability
  • Conflict resolution
  • Empathy

Timeline

Customer Service Representative

Partnerhero
04.2022 - 08.2023

Car Salesperson

Westgate Chrysler Jeep Dodge Ram
06.2019 - 08.2021

High School Diploma -

East Wake High School
Chelse Davis-Morales