Chelse Edmond
Conroe,TX
Summary
Proven expertise in customer relationship management and verbal communication. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Eager to contribute to team success and further develop professional skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Red Cross Charities
Houston, TX
12.2022 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Dispatcher
Amazon
Houston, TX
07.2021 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Associate Of General Studies - Nursing
Tyler Junior College
Troup, TXSkills
Gathering information
Answering questions
Customer Relationship Management
Customer support
Documentation and reporting
Verbal and written communication
Customer service optimization
Calm disposition
Quality assurance
Sales expertise
Timeline
Call Center Representative
Red Cross Charities
12.2022 - 07.2024
Dispatcher
Amazon
07.2021 - 01.2024
Associate Of General Studies - Nursing
Tyler Junior College