Summary
Overview
Work History
Education
Skills
Timeline

Chelse Smith

Cordova,TN

Summary

Driven professional with extensive experience in customer service and e-commerce management, notably with Kroger Stores. Excelled in enhancing customer satisfaction and streamlining the order fulfillment process. Skilled in cake decorating and customer support, demonstrating a unique blend of culinary creativity and technical proficiency. Proven ability to improve service delivery by effectively supervising teams and leveraging remote access software.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Fcr (Upstart)
10.2021 - Current
  • I help out Credit Analyst and other agents by performing "Verification Calls", updating any applications with any income, ssn checks or status check notes and providing great customer service with assisting applicants with the actual application process.

Customer Service Representative

VXI Global Solutions
06.2021 - 10.2021
  • Provide customers information on products and services
  • Resolve issues that customers are facing with devices, and services
  • Troubleshooting devices
  • Sales agent for services within the company.

Line Technician

Unilever
03.2021 - 06.2021
  • To keep the flow of the ice cream line moving
  • To fix any problems that may occur that would stop the line
  • Take apart the machine to clean and ensure parts are working correctly
  • Ensuring Ice Cream is flowing productively
  • Ensuring the flow of productivity for that line and others.

Alorica Customer Service Representative

Samsung Electronics
04.2020 - 01.2021
  • Help customers with technical support issues
  • Issue basic resets to phones, tablets, and accessories
  • Troubleshoot devices
  • Perform factory resets
  • Transfer calls to different departments
  • Provide excellent customer service to customers.

Ecommerce Manager

Kroger Stores
05.2016 - 04.2020
  • Manager of e-commerce
  • I was to help assist in interviewing process for my department as well as train to ensure new hires knew the store, picking process and delivery
  • To make sure orders were fulfilled in a timely manner, as well as keeping customers satisfied.

Cake Decorator/Baker

Walmart
10.2010 - 03.2016
  • Official cake decorator.

Education

High school diploma - undefined

Stephenson high school

Skills

  • Pallet Jack
  • Order Picker
  • Order Picking
  • Freight Experience
  • E-Commerce
  • Warehouse Experience
  • Shipping & Receiving
  • Customer service
  • Cooking
  • Baking
  • Supervising experience
  • Culinary experience
  • Cake Decorating
  • Packaging
  • Kitchen Management Experience
  • Food Preparation
  • Materials Handling
  • Load & Unload
  • Customer support
  • Remote access software

Timeline

Customer Service Representative - Fcr (Upstart)
10.2021 - Current
Customer Service Representative - VXI Global Solutions
06.2021 - 10.2021
Line Technician - Unilever
03.2021 - 06.2021
Alorica Customer Service Representative - Samsung Electronics
04.2020 - 01.2021
Ecommerce Manager - Kroger Stores
05.2016 - 04.2020
Cake Decorator/Baker - Walmart
10.2010 - 03.2016
Stephenson high school - High school diploma,

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Chelse Smith