Chelsea Abbott
Fairbanks
Overview
5
5
years of professional experience
Work History
Behavioral Aide
North Star School District
02.2021 - Current
- Facilitated group sessions on anger management, conflict resolution, and problem-solving techniques for better self regulation.
- collaborated with other staff specialist on best practices for supporting at-risk youth within educational settings.
- Implemented prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
- Improved student behavior by collabrating individualized behavior support plans and monitoring progress.
- Collaborated with teams to develop treatment plans for students with behavioral challenges.
Property Claims Specialist
HAP
05.2025 - 09.2025
- Ensured accurate documentation of property claims, facilitating communication between all parties involved.
- Enhanced guest satisfaction by efficiently managing property claims and providing timely resolutions.
- Evaluated property damage scenarios, determined solutions for all parties involved.
- Developed customized recovery plans for each guests situation,
Guest Service Representative
HAP
06.2024 - 09.2024
- Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Education
Associate of Arts -
UAF
Fairbanks, AK 05.2001 -
Skills
Behavioral assessment
Empathy development
Patience and tact
Claims resolution
Problem-solving
Team leadership
Guest relations
Customer service
Timeline
Property Claims Specialist
HAP
05.2025 - 09.2025
Guest Service Representative
HAP
06.2024 - 09.2024
Behavioral Aide
North Star School District
02.2021 - Current
Associate of Arts -
UAF
05.2001 -