Chelsea Aggor
Nashville,TN
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Coordinator
The Florida Psychiatric Center
Tampa
08.2023 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Educated patients about medications, procedures and physician's instructions.
- Collected samples from patients for laboratory testing purposes.
- Administered medications under physician's supervision.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Processed orders for medical supplies and lab equipment.
- Achieved cost-savings by developing functional solutions to problems.
Sunday School Teacher
Most Holy Redeemer
Tampa
08.2018 - Current
- Instruct and lead educational activities
- Develop and organize lessons
- Attend to students individual needs
- Communicate plans and goals with teacher assistant and parents
Medical Assistant
Florida Orthopaedic Institute
Tampa
08.2021 - 08.2023
- Obtains all charts from Medical Records and ensures all information for the patients visit is available
- Retrieves patients digital films from Medview system during clinic for physician review
- Ensures that zones are adequately stocked for the clinic, including medical supplies and prescriptions
- Escorts the patients into the exam rooms
- Assists the physician during visit with injections, suture removal, dressing changes, etc
- Prepares prescriptions and patient education materials
- Ensures that the patient understands the physicians instructions for sample medications and followup care
- Verifies the charge ticket has been completed correctly
- Returns outside films to the patient at the end of the appointment unless the physician requests to have the films filed at FOI
- Cleans all exam rooms, ensuring red bags and sharps boxes are replaced if applicable
- Re-stocks all exam rooms and MA station for the next day clinic
- Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
- All other duties as assigned
- Coordinated communications between patients, physicians and hospital personnel.
- Registered patients and scheduled appointments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided exceptional patient experience through friendly and compassionate communications.
- Performed medical transcription duties.
Medical Administrative Assistant
Florida Orthopaedic Institute
Tampa
08.2021 - 09.2022
- Handle inter-office correspondence
- Opening and distribution of mail for Physician
- Maintaining Physicians files
- Maintaining Physicians schedule
- Answering phone calls
- Scheduling of appointments, depositions, conferences, etc
- Scheduling patient surgeries, pre and post operative appointments, and preparing paperwork
- Liaison between Physician and Hospital and patient
- Triaging of patient calls
- Completing Disability Forms for patients
- Making travel arrangements for Physicians
Legal Assistant
Gina Rosato Law Firm
Tampa
04.2020 - 04.2021
- Assist attorney in drafting, reviewing, and submitting legal documents
- Attend to client files throughout court process
- Open and close client files
- Liaison between lawyer and clients/hospitals/insurance/mortgage companies
Research Assistant I
Moffitt Cancer Center
Tampa
02.2019 - 03.2020
- Perform data collection/entry and prep materials for dry studies
- Provide follow up to participants
- Assist research personnel in projects related to principal investigators research portfolio
- Audit patient files
- Create patient profiles and maintain/update existing ones
Research Assistant
University of South Florida
Tampa
08.2019 - 12.2019
- Perform data collection/entry, blood pressure, and VO2 max tests
- Assist research personnel in recruiting participants
- Execute testing procedures with participants
Concierge
Florida Hospital Tampa
Tampa
02.2017 - 02.2019
- Work the reception area; greet and assist patients and visitors
- Provide directions throughout the hospital and walk guests to their destinations
- Office duties including but not limited to filing, phone calls, and additional clerical tasks
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL08.2021
High School Diploma -
St. Petersburg Catholic High School
Saint Petersburg, FL05.2018
Certification
CPR Certification
Leadership
- Secretary - Sigma Alpha Lambda, University of South Florida. (April 2020 - May 2021).
- Public Relations & Marketing Coordinator - Generation M, Moffitt Cancer Center. (May 2019 - March 2020).
Presentations & Publications
- "Impact of Autonomy of Enjoyment and Affective Valence During High-Intensity Interval Training," ACSM 2020.
- Presentation: "Recruiting African-American Prostate Cancer Patient for Biobank Research," Georgia World Congress Center, 2019.
Timeline
Office Coordinator
The Florida Psychiatric Center
08.2023 - Current
Medical Assistant
Florida Orthopaedic Institute
08.2021 - 08.2023
Medical Administrative Assistant
Florida Orthopaedic Institute
08.2021 - 09.2022
Legal Assistant
Gina Rosato Law Firm
04.2020 - 04.2021
Research Assistant
University of South Florida
08.2019 - 12.2019
Research Assistant I
Moffitt Cancer Center
02.2019 - 03.2020
Sunday School Teacher
Most Holy Redeemer
08.2018 - Current
Concierge
Florida Hospital Tampa
02.2017 - 02.2019
Bachelor of Science - Biomedical Sciences
University of South Florida
High School Diploma -
St. Petersburg Catholic High School
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