CHELSEA ALLEN-FIERO
San Leandro,CA
Summary
Service-oriented bartender with thirteen years bar and restaurant experience looking to change careers. The years behind the bar have created a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Bar Manager
Sons of Liberty Alehouse
06.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Created Bar Cocktail menus seasonally, four times a year, with bartenders presented cocktail and cocktails of my own
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Beer Baron
02.2016 - 05.2017
- One of several bartenders in a non-stop, faced-paced environment
- Frequently called in to work extra hours when other employees could not work
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Clean bars, work areas, and tables
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
Server/Bartender
Lazy Dogs
03.2015 - 01.2016
- Advanced quickly to bartender in a non-stop, faced-paced environment
- Learned the menu and process quickly, moved through each training step with ease
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess/Server
California Pizza Kitchen
12.2012 - 03.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
Associate Product Manager
Esurance Insurance
09.2013 - 03.2014
- Hired to create website for employees of the sales team to easily access documents.
- Developed product documentation to communicate upcoming features and products to internal teams.
Education
GED -
Castro Valley High School
Castro Valley, CA04.2012
Skills
- Customer and Personal Service
- Quick Learner
- Food Production
- Time Management
- Suggestive Selling
- Basic Accounting
- Creative Mixology
- Staff Management
Additional Information
Member, American Sign Language Club., Captain, Dance Team.
Timeline
Bar Manager
Sons of Liberty Alehouse
06.2017 - Current
Bartender
Beer Baron
02.2016 - 05.2017
Server/Bartender
Lazy Dogs
03.2015 - 01.2016
Associate Product Manager
Esurance Insurance
09.2013 - 03.2014
Hostess/Server
California Pizza Kitchen
12.2012 - 03.2015
GED -
Castro Valley High School
Similar Profiles
1439 1439 null
Busser/BarBack at Sons of Liberty AlehouseBusser/BarBack at Sons of Liberty Alehouse
FRANCISCO FLORESFRANCISCO FLORES
Media Specialist at Sons of Liberty Gun WorksMedia Specialist at Sons of Liberty Gun Works
Hunter YoungHunter Young
Co-Host at The Sons of Liberty PodcastCo-Host at The Sons of Liberty Podcast
Jonathan WardJonathan Ward
Court Monitor at Sky Zone Trampoline ParkCourt Monitor at Sky Zone Trampoline Park
Kevin CarpenterKevin Carpenter
Forklift Operator at Tharco IncorporatedForklift Operator at Tharco Incorporated