Jane Broman
Twentynine Palms,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager
The Cactus Bar
Twentynine Palms, CA
09.2021 - 12.2023
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Closed out cash register and prepared cashier report at close of business.
Car Sales Associate
Friendly Chevrolet of Dallas
09.2020 - 09.2021
- Selling both new and used cars at the largest Chevrolet dealership in north Texas
- Regularly exceeding monthly sales quotas
- Marketing and promoting vehicle accessories and insurance protection.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Consistently exceeded sales targets through effective communication and negotiation skills.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Collaborated with the finance team to secure favorable financing options for customers.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
Corporate Reservations Sales Consultant
Rosewood Hotels and Resorts
Dallas, TX
07.2019 - 09.2020
- Working in a high volume call center and assisting all callers and guests needs
- Forbes certified and trained in reservations and customer service, providing guests a five star experience
- Manage telephone and email inquiries in a prompt and professional manner, in accordance with company standards, ensuring accuracy and attention to detail at all times
- Continued to exceed and excel during Coronavirus Pandemic.
- Streamlined the booking process for improved customer experience and increased sales.
- Contributed to company growth by upselling additional services or packages when appropriate for client needs.
- Supported colleagues in achieving team objectives through collaboration, sharing best practices, and providing assistance when needed.
- Worked closely with other departments such as marketing teams for promotional offers implementation that benefited business growth as well as customer satisfaction.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Bartender/ Beverage Server
Tortoise Rock Casino/ Spotlight 29 Casino
05.2018 - 05.2019
- Fast paced, high demand environment; including concert nights, fight nights, and ladies nights
- Serving 500-600 drinks per shift with no discrepancies in drink orders or sales at the end of the night
- Provided bottle service for customers with reserved booths and tables
- Often worked 14 plus hour shifts due to events and concerts
- Provided excellent customer service to all customers, making their time enjoyable and memorable
- Known for being a team player with demonstrated ability to follow organizational policies and procedures.
Shift Manager
Five Guys Burgers and Fries
10.2017 - 01.2019
- Handled team needs with forward thinking strategies and strong focus on daily needs
- Trained employees on POS system and line cooking
- Managed cash drawers and sales at the end of each shift
- Supervised and conducted food prep before opening, accounting for high/low volume business to prevent food waste
- Assisted with inventory management
- Store is located on Marine Corps Base Twenty-Nine Palms serving hundreds of service members daily.
Interpreter /Customer Service Manager
Grape City Inc. Japan
Sendai, Japan
10.2013 - 10.2017
- Provided customers with information, dealing with concerns, questions, and providing satisfactory responses in person via phone, email, and text
- Reserved hotel rooms, booked events, organized tourist attraction sites for customers from overseas
- Conducted guided tours of the company for prospective clients using English, Chinese and Japanese
- Assisted all clients with any language barriers between English, Chinese, and Japanese
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Facilitated smooth travel experiences for tourists by providing on-the-spot language assistance during guided tours or events.
Education
High School Diploma -
American School Lansing, Illinois
Skills
- Passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining calm in demanding environments Looking forward to bringing the history of exceptional service to a successful business
- Used calculators, cash registers and POS systems to accurately collect payment for all products and services
- Gifted in working with stressed, confused and upset individuals in need of information and assistance, providing them with satisfactory customer service
- Looking to grow with a business that highly encourages personal and professional growth
- Able to read, write, and speak fluently in English, Japanese, Mandarin Chinese, and Spanish
- Ability to type 90 words per minute while multitasking
Certification
Forbes 5 star certification
Timeline
Bar Manager
The Cactus Bar
09.2021 - 12.2023
Car Sales Associate
Friendly Chevrolet of Dallas
09.2020 - 09.2021
Corporate Reservations Sales Consultant
Rosewood Hotels and Resorts
07.2019 - 09.2020
Bartender/ Beverage Server
Tortoise Rock Casino/ Spotlight 29 Casino
05.2018 - 05.2019
Shift Manager
Five Guys Burgers and Fries
10.2017 - 01.2019
Interpreter /Customer Service Manager
Grape City Inc. Japan
10.2013 - 10.2017
High School Diploma -
American School Lansing, Illinois