Chelsea Arellano
Jarrell,TX
Summary
Dynamic Client Care Coordinator with a strong background in appointment scheduling and customer relationship management. Dedicated to enhancing client satisfaction through streamlined workflows and effective communication, while providing administrative support to optimize operations.
Overview
15
15
years of professional experience
Work History
Client Care Coordinator
Shear Smiles Grooming
Jarrell, Texas
10.2022 - Current
- Coordinated appointment scheduling and addressed client inquiries for grooming services, enhancing overall client satisfaction.
- Maintained accurate records of client information and grooming service history to support personalized service delivery.
- Implemented organizational systems to streamline office workflows and communication.
- Processed payments and handled financial transactions securely and efficiently.
- Processed invoices on a timely basis according to established procedures.
- Resolved client feedback and service-related issues promptly, fostering strong client relationships and loyalty.
Scheduling Coordinator/Dispatcher
Aussie Pet Mobile Greater Austin
Austin, Texas
07.2021 - 10.2022
- Coordinated grooming appointment schedules across service areas to enhance client access and service delivery.
- Managed customer inquiries via phone and email, ensuring timely responses and satisfaction.
- Implemented scheduling software to streamline appointment bookings.
- Collaborated with team members to ensure client satisfaction and retention.
- Monitored appointment changes and communicated updates promptly to clients.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Salon Manager
Petsmart
Austin, Texas
03.2011 - 07.2021
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Trained and supervised grooming staff, elevating service quality and customer satisfaction.
- Enhanced customer experience by promptly addressing inquiries and effectively resolving issues.
- Maintained inventory of grooming supplies and placed orders regularly.
- Handled staff development, budgeting, and supply ordering.
Education
High School Diploma -
Hutto High School
Hutto, TX06-2011
Skills
Timeline
Client Care Coordinator
Shear Smiles Grooming
10.2022 - Current
Scheduling Coordinator/Dispatcher
Aussie Pet Mobile Greater Austin
07.2021 - 10.2022
Salon Manager
Petsmart
03.2011 - 07.2021
High School Diploma -
Hutto High School