Chelsea Arriola
Inpatient Scheduler/Assistant Manager Of Operations
Tacoma,WA
Summary
Inpatient Scheduler/Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Inpatient Scheduler/Assistant Manager of Operations
Fresenius Medical Care
Tacoma, WA
01.2018 - Current
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Answered phone calls and messages from physicians, medical facility, scheduling appointments and handling patient inquiries.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Processed new hire paperwork and documents.
- Communicated effectively with staff members, physicians and patients.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Patient Access Representative
CHI Franciscan
Tacoma, United States
11.2020 - 11.2021
- Performs a variety of general administrative support duties associated with the patient intake process.
- Ensuring patient is checked in/out for care.
- Collecting and entering demographic and financial data in the patient’s electronic medical record.
- Gathering/validating insurance information using routine methods and obtaining authorization for services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Care Technician
DaVita
Seattle, WA
12.2015 - 06.2018
- Experience with Fresenius 2008k machine.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Recorded client data on hemodialysis flow chart.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Center Supervisor
CSL Plasma
Federal Way, WA
02.2014 - 12.2015
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Performed annual evaluations and reviews for large staff of employees.
- Interviewed, hired and trained new employees for production positions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Front Desk Agent
HCG Army Hotel Holiday Inn Express
Lawton, OK
08.2012 - 01.2014
- Checked in/checked out guest.
- Took cash/credit card payments.
- Stocked and maintained gift shop.
- Assisted guest during their stay.
- Took reservations and managed switchboard License:.
- CPR/BLS.
- CCHT Dialysis.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ 07.2019 - 12.2022
Skills
Employee scheduling
Team Building
Staff Management
New hire processing
Timeline
Patient Access Representative
CHI Franciscan
11.2020 - 11.2021
Bachelor of Science -
Grand Canyon University
07.2019 - 12.2022
Inpatient Scheduler/Assistant Manager of Operations
Fresenius Medical Care
01.2018 - Current
Patient Care Technician
DaVita
12.2015 - 06.2018
Center Supervisor
CSL Plasma
02.2014 - 12.2015
Front Desk Agent
HCG Army Hotel Holiday Inn Express
08.2012 - 01.2014