Chelsea Arsenault
Gambier
Summary
Dynamic Social Media Manager with a proven track record at WEXCR Racing, enhancing audience engagement through compelling content creation and strategic posting. Skilled in problem-solving and critical thinking, I consistently fostered a loyal following while maintaining a professional brand voice across platforms. Committed to driving results and elevating brand presence.
Overview
17
17
years of professional experience
Work History
Social Media Manager
WEXCR Racing
03.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
JPMorgan Chase
11.2012 - 11.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
Tioga State Bank
01.2010 - 02.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Planet Fitness
10.2010 - 03.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Gymnastics Coach
Stick It Gymnastics
01.2009 - 12.2009
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Tanning Consultant
LA Tan
01.2008 - 12.2009
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Education
No Degree - Business Administration
Ohio Dominican University
Columbus, OHNo Degree - Business Administration
Tioga State Community College
Dryden, NYNo Degree - Digital Advertising And Marketing
International Academy of Art And Design
Orlando, FLHigh School Diploma -
Grove City High School
Grove City, Ohio05-2008
Skills
- Social media management
- Teamwork and collaboration
- Content creation
- Excellent multitasking
- Verbal and written communication
- Critical thinking
- Advertising
- Problem-solving
- Attention to detail
- Audience engagement
- Positive attitude
- Networking and relationship building
- Visual design
Timeline
Social Media Manager
WEXCR Racing
03.2022 - Current
Customer Service Representative
JPMorgan Chase
11.2012 - 11.2013
Customer Service Representative
Planet Fitness
10.2010 - 03.2011
Bank Teller
Tioga State Bank
01.2010 - 02.2012
Gymnastics Coach
Stick It Gymnastics
01.2009 - 12.2009
Tanning Consultant
LA Tan
01.2008 - 12.2009
No Degree - Business Administration
Ohio Dominican University
No Degree - Business Administration
Tioga State Community College
No Degree - Digital Advertising And Marketing
International Academy of Art And Design
High School Diploma -
Grove City High School
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