Chelsea Baker
Topton,PA
Summary
Highly motivated and determined student and athlete. I have many volunteer hours working with special needs children in schools and coaching them in gymnastics. I created a group in my high school called "helping hands" that was dedicated to helping special needs students in their classrooms, but also helping them feel more inclusive with the student body. In college I volunteered with Friends of Rudolph, helping and creating arts and crafts with kids. I also volunteered with Women and Sports Day with SCSU's gymnastics team for the four years I was on the team. With my experience in working with the community and children, the Crime Science Masters Program will help me better serve underprivileged children and young adults who have been effected by the justice system.
Overview
2
2
years of professional experience
Work History
Sales Associate
Swimsuit Station
05.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - Interdisciplinary Studies Psychology And Sociology
Southern Connecticut State University
New Haven, CT12.2022
Skills
- Interpersonal Communication
- Progress Monitoring
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Listening Skills
- Social Skills Development
- Student Advocacy
Accomplishments
Awarded "Comeback Player of the Year" for gymnastics 2021-2022
Timeline
Sales Associate
Swimsuit Station
05.2019 - 08.2021
Bachelor of Arts - Interdisciplinary Studies Psychology And Sociology
Southern Connecticut State University
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