Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Barberena

Hockley,TX

Summary

Energetic and highly motivated sales representative with 6+ years in retail environments. Skilled in working under pressure and proficient in fostering client relationships in order to maximize sales. Dedicated sales/financial professional with history of exceeding company goals.

Overview

10
10
years of professional experience

Work History

Sales Representative

Xfinity Comcast
Katy, Texas
02.2019 - 11.2022
  • Served as an expert and educated customers on all the products, services, and used suggestive selling techniques to increase sales.
  • Created relationships with customers to increase the likelihood of repeat business.
  • Extensive training in sales and customer service, as well as specialized training in areas such as cable, internet, home security, and phone service.
  • Maintained a good relationship with managers and colleagues in a fast paced work environment in order to keep a healthy work place.
  • Cross-referenced assistance and support and promote alternate products/solutions.
  • Resolve billing and service complaints in a professional manner while prioritizing customer satisfaction.

Associate Home Advisor

Better Mortgage
Houston, TX
11.2021 - 04.2022
  • Promoted from Refinance to Purchase within 4 months.
  • Updated borrowers through each step of the loan while building rapport through application, approval, and closing processes while remaining attentive to clients needs.
  • Worked with Loan Officers to verify client information such as credit reports, income/assets, employment verifications, and financial history paperwork.
  • Communicated daily with underwriters to fix application problems and resolve issues.
  • Met deadlines and monthly sales metrics.
  • Monitored pipelines daily to track and log status of loans; followed up with clients.
  • Exceeded customer call guidelines for service levels, handle time and productivity.

Sales Representative

T-mobile Usa Inc.
Houston, TX
03.2015 - 02.2019
  • Maintained thorough and current knowledge of products and competitive offerings to capitalize on growth.
  • Provided the best customer service to customers by active listening and doing the best in solving their problems.
  • Shared knowledge on products and services to existing/potential customers and assisted them in selecting those best suited to their needs.
  • Reached out to customer leads through cold calling.
  • Met monthly goals on several metrics.

Birthday Party Hostess

Chuck E. Cheese's
Houston, TX
05.2013 - 01.2015
  • Managed requests and reservation bookings both at the counter and over the telephone.
  • Maintained cleanliness of birthday party areas and ensured party schedule was followed with timeliness while assisting large number of guests at a time.
  • Developed rapport with customers in order to create an engaging experience and generate long term customers.
  • Greeted incoming and departing guests warmly with a genuine smile and eye contact.

Education

High School Diploma -

Cypress Ridge High School
Houston, TX
05.2014

Skills

Fluent in Spanish and English

Tech Savy

Microsoft Office and Google Suite

Motivated Seller

Interpersonal Communication Skills

Goal Oriented

Attention to detail

Creativity

Customer Service

Relationship building and management

Sales quota achievement

Timeline

Associate Home Advisor

Better Mortgage
11.2021 - 04.2022

Sales Representative

Xfinity Comcast
02.2019 - 11.2022

Sales Representative

T-mobile Usa Inc.
03.2015 - 02.2019

Birthday Party Hostess

Chuck E. Cheese's
05.2013 - 01.2015

High School Diploma -

Cypress Ridge High School

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Chelsea Barberena