Chelsea Beck
Independent Contractor
Summary
Experience independent contractor with a decade of experience in customer service, technical Support and virtual education. Skilled in audio transcription, time stamping, and quality control for high accuracy and adherence to guidelines and privacy standards. Approachable and empathetic, adept at troubleshooting technical issues and educating on logistics and policies, resulting in customer satisfaction without unnecessary escalation of incidents. Proficient in CRM systems, known for effectively troubleshooting technical issues while maintaining compliance with security and privacy policies. Meticulous attention to detail and strong proofreading skills contribute to seamless workflows and enhance client satisfaction. Offering excellent interpersonal and communication skills, with focus on effective customer interactions and problem resolution. Brings ability to quickly absorb and apply new information, alongside proficiency in basic technical troubleshooting.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work History
Homeschool Educator & Virtual Learning Coordinator
Self-employed
12.2018 - Current
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
- Designed and implemented customized homeschool curriculum using digital and print-based resources
Registration Support Agent
PPL/ NexRep
06.2024 - 01.2025
- Handled sensitive information with utmost confidentiality and professionalism
- Manage electronic filing systems for efficient record-keeping and submission tracking
- Process enrollment applications, ensuring 100% accuracy and compliance with regulatory guidelines
Member Support Agent
Teladoc
04.2024 - 10.2024
- Assisted members with insurance verification, understanding coverage, and navigating virtual healthcare services
- Streamlined appointment scheduling and ensured accurate processing of medical device requests
Audio Transcription & Diarization
Eura
02.2024 - 10.2024
- Maintained strong accuracy in transcription, ensuring clear and precise records
- Enhanced client satisfaction with timely and accurate transcription services for various industries.
Technical Support Agent
Intuit
12.2023 - 03.2024
- Maintained a deep understanding of product features and updates
- Diagnosed and troubleshot technical problems, guiding clients through solutions to ensure minimal disruption to their workflow during critical tax seasons
Phlebotomy/Donor Processor
Plasma Biological Services
11.2011 - 06.2014
- Ensured facility adherence to OSHA guidelines and state regulations
- Performed phlebotomy procedures, maintaining detailed patient records
Education
Associates in Science - Medical Assisting
Daymar College
Owensboro, Kentucky 01.2013 - 03.2023
Practitioner - level 2 - Hypnosis
QHHT By Dolores Cannon
12.2018 - 12.2025
Skills
Live Chat Assistance
Support Solutions
CRM systems
Ticketing systems
Troubleshooting & diagnostics
Regulatory adherence
undefinedAccomplishments
- General LLM Concepts for Prompt Authoring - Certified (2024)
- General LLM Prompt and Response Authoring - Certified (2024)
- Currently studying C++
Timeline
Registration Support Agent
PPL/ NexRep
06.2024 - 01.2025
Member Support Agent
Teladoc
04.2024 - 10.2024
Audio Transcription & Diarization
Eura
02.2024 - 10.2024
Technical Support Agent
Intuit
12.2023 - 03.2024
Homeschool Educator & Virtual Learning Coordinator
Self-employed
12.2018 - Current
Practitioner - level 2 - Hypnosis
QHHT By Dolores Cannon
12.2018 - 12.2025
Associates in Science - Medical Assisting
Daymar College
01.2013 - 03.2023
Phlebotomy/Donor Processor
Plasma Biological Services
11.2011 - 06.2014
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