Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Beck

Owensboro,KY

Summary

Multifaceted independent contractor with a decade of experience in customer service, live chat, and technical support. I have contributed to a wide variety of projects in audio transcription, AI response evaluation, speech recognition technology, social media content review, and LLM training. Dedicated to supporting goals and
contributing to shared success with humility and enthusiasm.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Freelancer

Appen/CrowdGen
02.2025 - Current
  • Transcription
  • LLM training
  • Voice Recognition Software
  • AI response/query rating
  • Map result verification
  • Image annotation
  • Social Media Content review

Homeschool Educator

Self-Employed
12.2018 - Current
  • Designed and implemented customized homeschool curriculum using digital and print-based resources
  • Navigated various virtual learning platforms, including instructor-led online programs and independent parent-guided curriculums.

Registration Support Agent

PPL/Nexrep
11.2024 - 04.2025
  • Process enrollment applications, ensuring 100% accuracy and compliance with regulatory guidelines
  • Manage electronic filing systems for efficient record-keeping and submission tracking

Audio Transcription

Eura
06.2024 - 12.2024
  • Ensured clear and precise records through accurate transcription.
  • Managed sensitive information while upholding confidentiality and professionalism.

Member Support Agent

Teladoc
01.2024 - 10.2024
  • Facilitated insurance verification and educated members on coverage options and virtual healthcare services.
  • Streamlined appointment scheduling and ensured precise processing of medical device requests.

Software Support Specialist

Intuit
12.2023 - 03.2024
  • Diagnosed and resolved technical issues for clients, minimizing workflow disruptions during peak tax season
  • Provided guidance on software features and updates, enhancing user experience

Phlebotomy/Donor Processor

Plasma Biological Services
Owensboro, United States
11.2011 - 06.2014
  • Ensured facility compliance with federal and state regulations, adhering to OSHA guidelines.
  • Conducted phlebotomy procedures and recorded vital signs while maintaining accurate patient records.

Education

Practitioner - level 2 - Hypnosis

Dolores Cannon, Online
01.2023

Associate of Science - Medical Assisting

Daymar College
Owensboro, KY
04-2013

Skills

  • Live chat
  • CRM and ticketing systems
  • Quality control
  • Map verification
  • Information architecture
  • AI query rating
  • Voice recognition
  • Transcription
  • Technical support
  • Regulatory compliance
  • Team managment

Certification

  • General LLM Concepts for Prompt Authoring, 01/31/24
  • General LLM Prompt and Response Authoring, 01/31/24

Timeline

Freelancer

Appen/CrowdGen
02.2025 - Current

Registration Support Agent

PPL/Nexrep
11.2024 - 04.2025

Audio Transcription

Eura
06.2024 - 12.2024

Member Support Agent

Teladoc
01.2024 - 10.2024

Software Support Specialist

Intuit
12.2023 - 03.2024

Homeschool Educator

Self-Employed
12.2018 - Current

Phlebotomy/Donor Processor

Plasma Biological Services
11.2011 - 06.2014

Practitioner - level 2 - Hypnosis

Dolores Cannon, Online

Associate of Science - Medical Assisting

Daymar College

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Chelsea Beck