Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Chelsea Bender

Pleasantville,IA

Summary

Competent, talented, and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. I strive to build trust and rapport with patients through excellent communication and I take pride in the skills I have learned.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service

Lakefront Living
Pleasantville, Iowa
09.2020 - Current
  • Provided customer service assistance to shoppers.
  • Organization of the shop.
  • Helped customers with orders.
  • Take phone calls.
  • Opening and closing procedures.

Substitute Associate Teacher

Pleasantville School District
Pleasantville, Iowa
09.2020 - Current
  • Provided classroom support throughout planned instruction and individual lessons.
  • Provided assistance with individual or small group instruction, as needed.
  • Work with children who need assistance both educationally and behaviorally.

Certified Medical Assistant

Mercy Clinics
Ankeny, Iowa
08.2008 - 08.2025
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Incorporated outside records into charts and EHR.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Administered injections and medications when needed.
  • Insurance approvals and scheduling appointments with specialty offices.
  • Vital signs and medical histories.
  • Helped physicians with office procedures.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Worked effectively in team environments to make the workplace more productive.
  • Organizing skills.

Education

Certified Medical Assistant

Des Moines Area Community College
Ankeny, IA
08-2008

Skills

  • Customer service
  • Record keeping
  • Diagnostic testing
  • Patient communication
  • Classroom instruction
  • Data entry
  • Organizational skills
  • Cleanliness
  • Work well with others
  • Efficient work
  • Good communicator with individuals of all ages
  • Problem solving
  • Time management
  • Healthcare customer service

Affiliations

Aside from working paying jobs, I am also a board member of the, Pleasantville Youth Initiative. We are a rural, non-profit organization, with goals of teaching the youth of our community that they matter, and giving them something to do.

Certification

  • Renewed my certification in October 2024

Timeline

Customer Service

Lakefront Living
09.2020 - Current

Substitute Associate Teacher

Pleasantville School District
09.2020 - Current

Certified Medical Assistant

Mercy Clinics
08.2008 - 08.2025

Certified Medical Assistant

Des Moines Area Community College

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Chelsea Bender