Dependable and responsible Shift Lead with strong skills in team motivation and workplace safety. Experience in managing daily operations and enhancing workflow efficiency to achieve high customer satisfaction.
Work History
Shift Lead/Manager
1 Year 5 Months
Potbelly's Sandwich Shop | 03.2025 - Current
Supervised daily operations, ensuring efficient service and adherence to quality standards.
Trained and mentored new team members on operational procedures and customer service excellence.
Managed inventory levels, coordinating with suppliers to maintain stock availability.
Implemented process improvements that enhanced workflow efficiency during peak hours.
Resolved customer complaints promptly, maintaining high satisfaction ratings within the store.
Maintained cleanliness and organization of work areas to promote safety and compliance with health regulations.