Chelsea Brewster
Lehigh Acres,Fl
Summary
Detail-oriented professional with over 12 years in transportation operations, customer service, and administrative support. Expertise in data entry, scheduling, and digital filing systems. Strong multitasking and problem-solving skills enhance efficiency in fast-paced environments. Seeking an Office Support role to leverage organizational and communication abilities for business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Operator
Miami-Dade Transit
01.2019 - Current
- Safely operate public transit routes while maintaining punctuality and exceptional customer service.
- Handled time-sensitive situations calmly and professionally, effectively resolving issues to minimize disruptions to service.
- Train and mentor new operators on safety procedures, documentation standards, and route operations.
- Utilize communication systems and scheduling software to coordinate with dispatchers and supervisors.
- Demonstrated reliability and attention to detail, consistently adhering to company policies and safety regulations to enhance operational safety.
- Maintained accurate electronic and paper records, ensuring compliance with inspection requirements and documentation standards.
Bus Operator
Broward County Public Schools Transportation Services
11.2018 - 12.2019
- Transported students safely, ensuring compliance with transportation policies and safety procedures.
- Managed and adjusted schedules to accommodate route and weather changes, ensuring timely arrivals.
- Conducted daily vehicle inspections and maintained accurate inspection documentation.
- Communicated effectively with parents, school staff, and supervisors to provide updates and address concerns.
Assistant Manager
Northside Village Apartments
Miami, FL
03.2017 - 11.2018
- Supervised daily operations to ensure efficient property management and resident satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Coordinated maintenance requests, improving response time and tenant feedback ratings.
- Conducted regular property inspections to maintain compliance with safety standards and enhance curb appeal.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
Inktel Contact Center Solutions
08.2015 - 06.2017
- Managed high-volume inbound and outbound customer calls, ensuring timely and professional support.
- Resolved customer concerns effectively and escalated complex issues to enhance service quality.
- Met and exceeded performance goals related to customer satisfaction, productivity, and response times.
- Assisted customers with account information and troubleshooting to improve overall satisfaction.
- Accurately entered and updated customer information within CRM systems.
Security Officer / Concierge
Allied Universal
01.2012 - 08.2015
- Monitored property access, ensuring safety and security for residents, visitors, and staff.
- Provided front desk and concierge support, including visitor management and package coordination.
- Operated multi-line phone systems, effectively directing calls to appropriate personnel.
- Maintained digital and written records, including incident reports and visitor logs, to support efficient operations.
- Responded professionally to emergencies and followed company procedures to ensure safety.
Education
High School Diploma -
Miami Carol City Senior High School
06-2011
Skills
- Customer Service & Conflict Resolution
- Scheduling & Calendar Coordination
- Multi-Line Phone Systems
- Data Entry & Record Management
- Digital Filing & Document Organization
- Administrative & Office Support
- Report Preparation & Documentation
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Time Management & Multitasking
- Team Collaboration & Communication
- Problem Solving & Decision Making
Certification
- CPR & First Aid Certified
- Defensive Driving & Safety Compliance Training
- Microsoft Office & Basic Computer Skills Training
Timeline
Bus Operator
Miami-Dade Transit
01.2019 - Current
Bus Operator
Broward County Public Schools Transportation Services
11.2018 - 12.2019
Assistant Manager
Northside Village Apartments
03.2017 - 11.2018
Customer Service Representative
Inktel Contact Center Solutions
08.2015 - 06.2017
Security Officer / Concierge
Allied Universal
01.2012 - 08.2015
High School Diploma -
Miami Carol City Senior High School