Summary
Overview
Work History
Education
Skills
Timeline
Generic

WINTER WHITEHORN

Oak Lawn,IL

Summary

Compassionate and safety-conscious professional with over 15 years of experience providing reliable, customer service centered transportation services in a high-volume urban environment. Demonstrated expertise in assisting elderly and disabled individuals with mobility and safety needs, including wheelchair securement and accessibility support. Skilled in maintaining accurate documentation, conducting safety inspections, and responding to incidents with professionalism and composure. Adept at communicating effectively with diverse populations, multitasking under pressure, and ensuring a high standard of service. Eager to contribute strong interpersonal, observational, and logistical skills to a dynamic healthcare team as a Certified Nursing Assistant or Medical Transporter.

Overview

15
15
years of professional experience
15
15
years of post-secondary education

Work History

Bus Operator

Chicago Transit Authority (CTA)
Chicago, IL
02.2007 - 04.2022
  • Safely operated assigned routes in compliance with city traffic laws and CTA policies, maintaining a clean driving record for over 15 years.
  • Delivered courteous, respectful service to all passengers, with special attention to individuals with disabilities and seniors requiring additional assistance.
  • Conducted thorough pre-trip and post-trip inspections, identifying and reporting maintenance issues to ensure vehicle safety and compliance.
  • Recognized for punctuality and reliability, consistently meeting on-time performance metrics.
  • Managed onboard incidents calmly and effectively, preparing accurate incident reports when necessary.
  • Participated in continuing education and refresher training in safety, customer service, and operational updates.

Education

Associate of Science - Nursing

Moraine Valley Community College
Palos Hills, IL
01.2022 - Current

Associate of Arts - Business Administration

City Colleges of Chicago - Kennedy-King College
Chicago, IL
01.1999 - 12.2010

Skills

  • Defensive & Preventive Driving
  • Passenger Safety & Assistance
  • Wheelchair Securement & Accessibility Support
  • Incident Reporting & Documentation
  • Pre-Trip Vehicle Inspections
  • Customer Service & Conflict Resolution
  • Route Familiarity (Chicago Metro Area)
  • Recordkeeping & Regulatory Compliance
  • Effective Communication & Team Collaboration
  • Multitasking in High-Stress Environments

Timeline

Associate of Science - Nursing

Moraine Valley Community College
01.2022 - Current

Bus Operator

Chicago Transit Authority (CTA)
02.2007 - 04.2022

Associate of Arts - Business Administration

City Colleges of Chicago - Kennedy-King College
01.1999 - 12.2010