Chelsea Bruns
Insurance
Wentzville,MO
Summary
Successful and seasoned insurance agent with expertise in providing a wide range of high-quality insurance solutions. Possesses deep knowledge of the insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Agency Manager
Lung Insurance Agency
Saint Charles , MO
10.2010 - Current
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Asset Recovery Specialist
Financial asset management systems
Saint Charles , MO
09.2009 - 10.2010
- Maintained accurate files and reports to document collection activity.
- Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
- Analyzed members' financial situations to create delinquency plans and bring delinquent accounts current.
- Informed management of trends contributing to delinquent loans.
Customer Service Manager
Circut City
Saint Peters , MO
06.2007 - 09.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Administration And Management
High School Diploma -
08.1999 - 05.2003
Skills
- Client retention
- Licensed insurance agent
- Asset protection expertise
- CRM software
- Negotiation
- Negotiation abilities
- Marketing management
- Quotes and sales
- Insurance product promotion
- Client account management
- Operations management
- Sales management
Certification
- Life Insurance License - 2011
- Property & Casualty License - 2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Agency Manager - Lung Insurance Agency
10.2010 - Current
Asset Recovery Specialist - Financial asset management systems
09.2009 - 10.2010
Customer Service Manager - Circut City
06.2007 - 09.2009
FORT ZUMWALT SOUTH - High School Diploma,
08.1999 - 05.2003
Saint Charles Community College - No Degree, Business Administration And Management