CHELSEA BRUNS
Wentzville,MO
Summary
Dynamic Agency Manager at LUNG INSURANCE AGENCY with a proven track record in revenue generation and staff training. Expert in risk management and negotiation, successfully enhancing client coverage and satisfaction. Recognized for driving performance improvements and fostering strong interpersonal relations, leading to increased agency productivity and profitability.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Agency Manager
LUNG INSURANCE AGENCY
10.2010 - Current
- Established [Type] program to monitor agency services and identify opportunities to measure actions.
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Arts -
SAINT CHARLES COMMUNITY COLLEGE
SAINT CHARLES MOSkills
- Staff training
- Revenue generation
- Product solutions
- Multiline accounts
- Operations management
- Performance analysis
- Sales growth
- Agency operations
- Marketing management
- Budgets
- Policy administration
- Written communication
- Decision-making
- Needs assessment
- Professional demeanor
- Risk management
- Interpersonal relations
- Lead generation
- Problem-solving abilities
- Time management abilities
- Conflict resolution
- Marketing strategy
- Computer skills
- Reliability
- Excellent communication
- Self motivation
- Budget management
- Effective communication
- Negotiation
- Complex Problem-solving
Timeline
Agency Manager
LUNG INSURANCE AGENCY
10.2010 - Current
Associate of Arts -
SAINT CHARLES COMMUNITY COLLEGE