Chelsea Capan
North Canton,OH
Summary
Accomplished Project Manager with a proven track record at Sikich, enhancing client relationships and consistently exceeding project expectations. Expert in project planning and development, coupled with exceptional relationship-building skills. Achieved notable success in streamlining processes, improving efficiency, and delivering projects on time and budget, with a focus on strategic solutions and top notch service.
Overview
11
11
years of professional experience
Work History
Project Manager
Sikich
11.2021 - Current
- Develop comprehensive project plans for NetSuite implementations within the Biotech industry with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinate with cross-functional teams (technical and development consultants) to resolve project issues and mitigate risks.
- Monitor project performance to identify areas of improvement and make adjustments.
- Prepare detailed reports on project status, ensuring transparency and alignment with objectives.
- Enhance overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Improve client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Report regularly to managers on project budget, progress, and technical problems.
- Track project and team member performance closely to quickly intervene in mistakes or delays.
Client Account Manager
Sikich
02.2020 - 11.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Conducted regular business reviews with clients to assess progress toward objectives while identifying additional areas of potential collaboration or support.
- Streamlined internal processes to improve efficiency and enhance client experiences.
- Delivered exceptional customer service with timely communication and proactive problem solving.
Owner Services Representative
Flexjet
07.2015 - 02.2020
- Scheduled business and leisure travel and other accomodations based on individual needs.
- Developed and maintained strong relationships with clients by providing world-class service.
- Handled high volume of incoming calls and emails daily and addressed accordingly in a timely fashion.
- Worked closely with several departments to create every client experience.
- Proactively communicated any and all changes, delays, or other potential disservice concerns.
- Worked with operations/internal departments to resolve conflicts and service as an owner advocate when appropriate.
Outside Sales Representative
Ohio Business Machines
08.2013 - 06.2015
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Performed demonstration of Sharp brand machine products to emphasize key advancements in technology.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Education
Bachelor of Arts - Communications
University of Toledo
Toledo05-2012
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Relationship building
- Presentations
- Task prioritization
- Deliverable tracking
- CMS expertise
Timeline
Project Manager
Sikich
11.2021 - Current
Client Account Manager
Sikich
02.2020 - 11.2021
Owner Services Representative
Flexjet
07.2015 - 02.2020
Outside Sales Representative
Ohio Business Machines
08.2013 - 06.2015
Bachelor of Arts - Communications
University of Toledo
Similar Profiles
Dimitri WilderDimitri Wilder
Diversity Equity Inclusion & Belonging Manager at SikichDiversity Equity Inclusion & Belonging Manager at Sikich
Laura EwingLaura Ewing
Office Service Generalist at SikichOffice Service Generalist at Sikich
CLAIRE PRIESTLEYCLAIRE PRIESTLEY
Account Executive at SikichAccount Executive at Sikich
Kaysie MarklandKaysie Markland
REGISTERED NURSE at CRYSTAL CLINIC ORTHOPAEDIC CENTERREGISTERED NURSE at CRYSTAL CLINIC ORTHOPAEDIC CENTER
John DietzJohn Dietz
Setup CNC Machine Operator at Swagelok CompanySetup CNC Machine Operator at Swagelok Company