Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Chelsea Carzoli

Chelsea Carzoli

Corinth,KY

Summary

Dynamic retail specialist with a proven track record at ARK Encounter, excelling in customer service and merchandise display. Recognized for enhancing customer engagement and achieving sales targets through effective teamwork and problem-solving. Proficient in point-of-sale systems, ensuring accurate transactions while maintaining a reliable and organized shopping environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Specialist

ARK Encounter
Williamstown, KY
09.2021 - Current
  • Assisted customers with product inquiries and recommendations.
  • Maintained organized merchandise displays to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing concerns effectively.
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
  • Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.

Waitress Trainer

LaRosa's Pizzeria
Dry Ridge, KY
03.2017 - 01.2020
  • Trained new staff on menu items and service protocols to enhance customer experience.
  • Developed training materials that improved onboarding efficiency for new employees.
  • Monitored service quality to ensure adherence to operational standards and guest satisfaction.
  • Assisted in resolving customer complaints, fostering a positive dining environment.
  • Conducted regular performance evaluations of trainees, providing constructive feedback for improvement.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.

Waitress

Backwoods Bar & Grill
Corinth, KY
06.2013 - 03.2017

Education

No Degree - General Studies

Northern Kentucky University
Highland Heights, KY

High School Diploma - General Studies

Owen County High School
Owenton, KY
05.2015

Skills

  • Store operations
  • Brand awareness
  • Merchandise display
  • Data tracking
  • Promotion coordination
  • Point of sale systems
  • Customer service
  • Customer engagement
  • Inventory counts
  • Creativity and innovation
  • Financial transactions
  • Sales
  • Teamwork and collaboration
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Multitasking
  • Organizational skills

Languages

English
Native or Bilingual

Certification

CPR

Timeline

Retail Specialist

ARK Encounter
09.2021 - Current

Waitress Trainer

LaRosa's Pizzeria
03.2017 - 01.2020

Waitress

Backwoods Bar & Grill
06.2013 - 03.2017

No Degree - General Studies

Northern Kentucky University

High School Diploma - General Studies

Owen County High School
Chelsea Carzoli