Chelsea Caughlin
Jennings,Ok
Summary
Dynamic and results-oriented professional with extensive experience at Air-On Heating and Cooling LLC, excelling in office administration and customer service. Demonstrated expertise in handling confidential data, streamlining office processes, and enhancing client communication. Proficient in QuickBooks and payroll processing, significantly improving financial accuracy and operational efficiency.
Overview
12
12
years of professional experience
Work History
Secretary
Air-On Heating and Cooling LLC
06.2013 - 01.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
RCA Mail Carrier
USPS
03.2020 - 05.2022
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
High School Diploma -
Hominy High School
Hominy, OK05.2009
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Quickbooks
- Payroll processing
- Payroll administration
- Accounts receivable and payable
Timeline
RCA Mail Carrier
USPS
03.2020 - 05.2022
Secretary
Air-On Heating and Cooling LLC
06.2013 - 01.2025
High School Diploma -
Hominy High School
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