Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Clark

Atlanta,GA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Language

Work History

Technical Expert

Apple
02.2022 - Current
  • Performed phone repairs in order to resolve hardware related issues
  • Mentored peers by sharing technical knowledge and support for customer service issues
  • Researched and identified solutions to technical problems
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Offered assistance in implementing and developing training programs
  • Installed, configured and maintained sophisticated systems and network connections

Technical Specialist

Apple
10.2019 - 02.2022
  • Educated and provided technical solutions to customers' support needs
  • Trained users on desktops, laptops and mobile devices
  • Reviewed technical documents and collaborated on customized experiences to achieve best in class customer service
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Provided first-rate service to all customers and potential customers
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns

Customer Service Specialist

Best Buy
04.2019 - 07.2019
  • Maintain professional communication with customers and peers while using cross- functional company resources and tools
  • Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
  • Ensure Front of Store cleanliness and merchandising standard execution
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Resolved concerns with products or services to help with retention and drive sales

Fellow/Teacher

BIO-BUS
03.2018 - 02.2019
  • Assist students with hands on lab activities by instructing students on using microscopes and preparing chemicals
  • Instruct students on how to develop their own research practice
  • Read and understood course materials ahead of preparatory sessions
  • Reviewed course design and delivery to maintain departmental standards for quality
  • Facilitate science activities to generate a sense of excitement about science
  • Teach a variety of science modules like Animal Diversity and Biotechnology Forensics to K-12th grade students

Personal Assistant

GERSON CASTELLON
01.2017 - 02.2019
  • Point of contact between client and various entertainment agencies
  • Manage client's personal and professional activity and meeting schedule
  • Handle incoming and outgoing correspondence, including postal mail and email
  • Assist with miscellaneous request in a promptly and efficiently
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
  • Displayed absolute discretion at handling confidential information

Education

Bachelor of Arts - Spanish Literature, Chemistry

Georgia State University
09.2013 - 4 2018

Skills

Multitasking Abilities

Timeline

Technical Expert

Apple
02.2022 - Current

Technical Specialist

Apple
10.2019 - 02.2022

Customer Service Specialist

Best Buy
04.2019 - 07.2019

Fellow/Teacher

BIO-BUS
03.2018 - 02.2019

Personal Assistant

GERSON CASTELLON
01.2017 - 02.2019

Bachelor of Arts - Spanish Literature, Chemistry

Georgia State University
09.2013 - 4 2018
Chelsea Clark