Chelsea Clark
Atlanta,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Technical Expert
Apple
2022.02 - Current
- Performed phone repairs in order to resolve hardware related issues
- Mentored peers by sharing technical knowledge and support for customer service issues
- Researched and identified solutions to technical problems
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Offered assistance in implementing and developing training programs
- Installed, configured and maintained sophisticated systems and network connections
Technical Specialist
Apple
2019.10 - 2022.02
- Educated and provided technical solutions to customers' support needs
- Trained users on desktops, laptops and mobile devices
- Reviewed technical documents and collaborated on customized experiences to achieve best in class customer service
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Provided first-rate service to all customers and potential customers
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Customer Service Specialist
Best Buy
2019.04 - 2019.07
- Maintain professional communication with customers and peers while using cross- functional company resources and tools
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions
- Ensure Front of Store cleanliness and merchandising standard execution
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales
Fellow/Teacher
BIO-BUS
2018.03 - 2019.02
- Assist students with hands on lab activities by instructing students on using microscopes and preparing chemicals
- Instruct students on how to develop their own research practice
- Read and understood course materials ahead of preparatory sessions
- Reviewed course design and delivery to maintain departmental standards for quality
- Facilitate science activities to generate a sense of excitement about science
- Teach a variety of science modules like Animal Diversity and Biotechnology Forensics to K-12th grade students
Personal Assistant
GERSON CASTELLON
2017.01 - 2019.02
- Point of contact between client and various entertainment agencies
- Manage client's personal and professional activity and meeting schedule
- Handle incoming and outgoing correspondence, including postal mail and email
- Assist with miscellaneous request in a promptly and efficiently
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Displayed absolute discretion at handling confidential information
Education
Bachelor of Arts - Spanish Literature, Chemistry
Georgia State University
2013.09 - 4 2018
Skills
Multitasking Abilities
Interpersonal Communication
Attention to Detail
Active Listening
Maintenance and Repair
Problem-Solving
Software diagnosis
Application support
Customer service expert
Timeline
Technical Expert
Apple
2022.02 - Current
Technical Specialist
Apple
2019.10 - 2022.02
Customer Service Specialist
Best Buy
2019.04 - 2019.07
Fellow/Teacher
BIO-BUS
2018.03 - 2019.02
Personal Assistant
GERSON CASTELLON
2017.01 - 2019.02
Bachelor of Arts - Spanish Literature, Chemistry
Georgia State University
2013.09 - 4 2018