Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Coleman

Waverly,TN

Summary

Driven professional with a proven track record at multiple different companies, excelling in customer service and problem-solving. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and fostering positive work environments. Skilled in active listening and critical thinking, consistently exceeding customer expectations without compromising composure in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Michaels
08.2017 - 03.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Hostess Manager

Buffalo Wild Wings
11.2015 - 06.2017
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Met customer service goals and exceeded customer expectations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Cashier

Subway
05.2014 - 05.2015
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Certificate of Technical Studies - Graphic Design

Tennessee College of Applied Technology
Dickson
05.2016

High School Diploma -

Gateway Christian
Memphis, TN
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Michaels
08.2017 - 03.2018

Hostess Manager

Buffalo Wild Wings
11.2015 - 06.2017

Cashier

Subway
05.2014 - 05.2015

Certificate of Technical Studies - Graphic Design

Tennessee College of Applied Technology

High School Diploma -

Gateway Christian
Chelsea Coleman