Chelsea Concepcion
PCA
Batesburg,SC
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Reliable employee seeking a position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with scheduling and handling everyday needs with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical problem-solver seeking a position to apply expertise and enhance care.
Overview
8
8
years of professional experience
Work History
PCA
HomeCare South LLC
Batesburg, SC
10.2020 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collected and transported specimens to prepare for lab testing.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Managed and scheduled all medical appointments and obtained well balanced record of EMR to best keep information on patients
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed over 50 patients
Medical Representative/Scheduling Coordinator
HomeCare South LLC
Batesburg, SC
10.2020 - Current
- Gathered patient data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Scheduled activities for patients.
- Processed and approved all scheduling changes to executive calendars by using computers.
- Set up medical appointments with patients.
- Developed weekly production status reports for supervisor and manager.
- Input data in software to create updated status reports for quick reference of personal information of patients for self, Doctors and employer.
- Helped over 20 different companies with scheduling
Nail Technician
Self-employed
Lexington , SC
11.2017 - Current
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Provided training and mentoring to new staff to maximize performance.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 80 daily customers.
- Communicated effectively with management concerning important customer issues.
- Completed consultations with spa guests to determine nail care needs.
- Scheduled personal appointments with said clients in most efficient and organized matter
- SEASONAL JOB
Kennel Assistant/Assistant Veterinary Technician
Van Crest Animal Hospital
Cayce, SC
11.2019 - 02.2020
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Removed partially exposed foreign objects from skin and feet.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Established and managed physical rehabilitation program for post-surgical patients.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Educated clients on post-surgical care and nutrition.
- Worked 10 to 12 -hour shifts with oversight of 10-20 animals in kennels or holding pens
Receptionist
Popular Tax
Batesburg, SC
06.2016 - 07.2017
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept records in CRM to maintain customer data.
- Scheduled and confirmed appointments and meetings for senior management team.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed over 50 customer calls per day increased client intake by 10%
Education
High School Diploma -
Batesburg-Leesville High School
Batesburg, SC06.2018
Skills
- Social Perceptiveness
- Service-Oriented
- Critical Thinking
- Equipment Cleaning and Inspection
- Decision Making
- Verbal and Written Communication
- Sterilizing Equipment Use
- Equipment Disinfection and Sterilization
- Patient Safety
- Medical Scheduling
- Patient services
- Adaptable
- Professional bedside manner
- Safety protocols
- Equipment sterilization
Languages
Spanish
Native or Bilingual
Timeline
PCA
HomeCare South LLC
10.2020 - Current
Medical Representative/Scheduling Coordinator
HomeCare South LLC
10.2020 - Current
Kennel Assistant/Assistant Veterinary Technician
Van Crest Animal Hospital
11.2019 - 02.2020
Nail Technician
Self-employed
11.2017 - Current
Receptionist
Popular Tax
06.2016 - 07.2017
High School Diploma -
Batesburg-Leesville High School