Chelsea Cordova
Silverhill
Summary
Dynamic AMR Coordinator at Baldwin Health with expertise in optimizing clinical workflows and enhancing quality improvement initiatives. Skilled in medical records management and conflict resolution, I successfully onboarded clinicians and ensured adherence to best practices, significantly improving operational efficiency and compliance. Passionate about driving healthcare excellence through effective communication and data analysis.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AMR Coordinator
Baldwin Health
03.2022 - Current
- Provides AMR education that promotes efficient utilization and optimization of the AMR system.
- Works directly with staff and clinicians to monitor performance and to ensure AMR competence and adherence to utilization of best practice workflows and policies.
- Heavily involved in the on-boarding process of all clinicians and ensure preparedness for go-lives in conjunction with all market leaders and corporate teams.
- Analyze any and all clinical workflows expected in the clinic (for example labs and imaging, etc.) for efficiency and standards.
Quality Coordinator - Clinics
Baldwin Health
09.2020 - 03.2022
- Implements and monitors quality improvement initiatives to ensure adherence to best practices, policies, and regulatory requirements.
- Supports clinic teams as a subject matter expert on quality-related workflows, ensuring staff adherence to established procedures.
- Optimizes provider schedules by ensuring appointments address preventive care and chronic disease management gaps.
- Conducts regular rounding with providers and clinic staff to reinforce best practices and identify workflow improvement opportunities.
- Assists in medical record audits, ensuring compliance with payer requirements and timely submission of quality-related documentation.
- Maintains compliance with all payer-specific quality programs, ensuring proper documentation and adherence to incentive program requirements.
Medical Assistant
Baldwin Health
07.2015 - 09.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
High School Diploma -
Robertsdale High School
RobertsdaleNo Degree - Medical Assistant
Fortis College
Foley07-2019
Skills
- Medical terminology
- Verbal and written communication
- Data entry and internal auditing
- Medical office administration
- Clinical applications
- Insurance verification
- Medical records management
- Attention to detail
- Conflict resolution
- Time management
- Multitasking and organization
Certification
- CMA - Certified Medical Assistant
Timeline
AMR Coordinator
Baldwin Health
03.2022 - Current
Quality Coordinator - Clinics
Baldwin Health
09.2020 - 03.2022
Medical Assistant
Baldwin Health
07.2015 - 09.2020
High School Diploma -
Robertsdale High School
No Degree - Medical Assistant
Fortis College
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