Kellie Schneider

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Nominated Employee of the month for excellent customer service in November of 2019
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Supported audit processes, ensuring compliance with all internal control requirements and external regulations
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Verified patient insurance coverage and collected required co-payments.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Entered referrals into appropriate system based on type of referral obtained.
• Supported office staff and operational requirements with administrative tasks.
• Organized paperwork such as charts and reports for office and patient needs.
• Trained new staff members on intake procedures, contributing to a well-prepared team.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for 20-25 employees.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Assisted management with special projects to complete all tasks by deadlines.
• Monitored and directed incoming mail and prepared outgoing mail.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Responsible for ensuring all required documentation is present to submit to NGS for ADR audit
• All miscellaneous assigned duties

I was awarded the Presidents Volunteer Service Award prior to transitioning into my position in homecare.