Chelsea Courter
Louisville
Summary
Dynamic professional with expertise in operational efficiency and team development. Recognized for strong leadership and communication skills, committed to driving customer satisfaction and resolving conflicts effectively.
Overview
18
18
years of professional experience
Work History
ACES
Huntington National Bank
Hartville
03.2025 - Current
- Executed daily tasks with precision to support operational goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional teams to align efforts and achieve shared objectives.
- Supported colleagues through guidance and resources to foster a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Customer Experience Banker
Huntington National Bank
Canton
08.2021 - 03.2025
- Assisted clients with account inquiries and transaction processing, enhancing customer satisfaction.
- Educated customers on banking products and services offered.
- Managed daily cash transactions and reconciled cash drawer at end of day.
- Provided support in compliance with banking regulations and internal policies.
- Analyzed customer needs to recommend appropriate financial solutions.
- Trained new staff on banking procedures and customer service standards.
- Delivered customer service by answering inquiries and resolving complaints, fostering positive client relationships.
- Guided customers in understanding and using mobile applications and online banking, increasing digital engagement.
- Advised customers on bank products, services and financial planning options.
- Achieved or exceeded personal sales goals on a consistent basis.
- Processed modifications to customer accounts based on client requests.
- Met with new clients and completed pre-qualification procedures.
- Verified customer identity using government-issued identification documents.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Assisted with onboarding new employees by training them on banking procedures.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
General Manager
McDonald's
Wooster
09.2008 - 08.2021
- Managed daily operations and ensured compliance with company policies.
- Led team training sessions to enhance service quality and product knowledge.
- Oversaw inventory management and maintained optimal stock levels.
- Developed and implemented procedures to improve operational efficiency.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service delivery.
- Handled customer complaints and resolved issues promptly for satisfaction.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with marketing on promotions to drive customer engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed work schedules and tracked payroll expenses to ensure adherence to budget constraints.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed team-building activities that fostered collaboration among departments, contributing to a positive work environment.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified business practice improvements and collaborated with departments to implement actionable plans.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High School Diploma -
Norwayne High School
Creston Ohio05-2009
Skills
- Budgeting
- Inventory management
- Staff training
- Risk mitigation
- Employee scheduling
- Customer relationship management
- Operational efficiency
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Decision making
- Leadership
- Team building
- Risk management
- P&L management
- Networking
- Team player
- Branding
- Staff-retention programs
- Goal setting
- Labor cost controls
Timeline
ACES
Huntington National Bank
03.2025 - Current
Customer Experience Banker
Huntington National Bank
08.2021 - 03.2025
General Manager
McDonald's
09.2008 - 08.2021
High School Diploma -
Norwayne High School