Chelsea Cruz
Northridge,USA
Summary
I am a motivated recent graduate eager to leverage strong organizational skills and attention to detail in entry-level opportunities that promote professional growth and contribute to company success. Recognized for effective communication skills and a commitment to supporting team objectives, ensuring accuracy and professionalism in all tasks. Passionate about continuous learning and dedicated to making a positive impact within a dynamic work environment. Prepared to bring enthusiasm and a proactive approach to drive results and enhance team performance.
Overview
4
4
years of professional experience
Work History
Salesperson FLS (Nordstrom)
Brian’s Shave Ice and Boba
Canoga Park, CA
09.2025 - Current
- Assist customers with clothing selection, sizing, and styling to enhance the shopping experience
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Demonstrated proficiency in operating POS systems for efficient transaction processing.
- Promote sales and new arrivals while providing friendly, professional customer service
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Developed relationships with clients for increased loyalty and repeat business.
- Maintain organized merchandise displays and a clean sales floor.
Barista/ Team Member
Brian’s Shave Ice and Boba
Tarzana, CA
05.2022 - 09.2025
- Prepared and served a variety of high-quality beverages, ensuring customer satisfaction.
- Operated POS systems, handled payments and ensured order accuracy.
- Handled cash transactions accurately, processing payments efficiently during peak hours.
- Monitored inventory and restocked ingredients to meet peak-hour demands.
- Maintained compliance with food safety and sanitation regulation
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Admissions Intern Guide & Receptionist
Azusa Pacific University
Azusa, CA
01.2025 - 05.2025
- Served as the first point of contact for prospective students and visitors, providing campus tours and answering questions about academic programs.
- Managed front desk operations, including answering phone calls, scheduling appointments for prospective students, and organizing paperwork
- Assisted in processing admissions applications and ensuring compliance with university standards.
- Coordinated campus tours for prospective students, enhancing their engagement and interest in enrollment.
- Supported admissions staff with filing, data entry, and preparing recruitment materials
- Assisted in coordinating campus events and orientations to enhance prospective student experiences.
Crew Member
Jersey Mike’s Subs
Azusa, CA
01.2023 - 05.2023
- Accurately prepared customized sandwiches and processed customer orders.
- Prepared high-quality sandwiches according to established recipes and standards.
- Handled cash and card transactions while maintaining a balanced register
- Assisted with inventory management, restocking supplies, and maintaining cleanliness standards.
- Collaborated with crew members to ensure efficient service during high-volume hours.
Education
Bachelor of Arts - Sociology, Minor in Ethnic Studies
Azusa Pacific University
Azusa, CA12-2025
High School Diploma -
Bishop Alemany High School
Mission Hills, CA05-2021
Skills
- Customer Service & Client Relations
- Bilingual Communication (English/Spanish)
- Point-of-Sale (POS) Operations
- Food & Beverage Preparation
- Administrative Support & Reception
- Inventory Management & Stocking
- Proficient in Microsoft Office
- Health & Safety Compliance
- Cash Handling & Payment Processing
- Team Collaboration
- Customer experience enhancement-
- Client engagement
- Performance improvement
- Customer relationship building
Language Skills
English and Spanish both Fluent (reading, writing, translating)
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Reading
- Personal Development and Self-Improvement
Timeline
Salesperson FLS (Nordstrom)
Brian’s Shave Ice and Boba
09.2025 - Current
Admissions Intern Guide & Receptionist
Azusa Pacific University
01.2025 - 05.2025
Crew Member
Jersey Mike’s Subs
01.2023 - 05.2023
Barista/ Team Member
Brian’s Shave Ice and Boba
05.2022 - 09.2025
Bachelor of Arts - Sociology, Minor in Ethnic Studies
Azusa Pacific University
High School Diploma -
Bishop Alemany High School