ISABELLA BROWN-GOLDEN
PORTLAND,OREGON
Summary
Driven professional with a proven track record in customer service and inventory management, notably at Nordstrom. Excelled in enhancing customer satisfaction and loyalty, while efficiently managing product staging and inventory, leading to a significant increase in sales. Skilled in cross-selling and visual merchandising, adept at fostering key relationships and executing brand storytelling.
Overview
5
5
years of professional experience
Work History
Nordstrom Salesperson
Nordstrom
Portland, Oregon
05.2024 - Current
- Operated register, handled cash and processed credit card transactions.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed key customer relationships to increase sales.
Final Four Brand Ambassador
Capitol One
Phoenix
03.2024 - 04.2024
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Employed basic selling techniques to engage with customers.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
FLEX Associate
Amazon
Portland, Oregon
02.2023 - 02.2024
- Managed product staging to efficiently transfer items between warehouses
- Prepared orders for shipping by packing, picking, and labeling merchandise
- Worked in a safe and efficient way around machinery
- Followed safety standards including, Occupational Safety and Health Administration (OSHA)
Retail Associate
DSW
Portland, Oregon
01.2022 - 01.2023
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Processed online orders and ensured timely delivery of items.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Associate Trainer
Panera Bread
Portland, Oregon
07.2020 - 01.2022
- Instructed new team members on how to complete tasks.
- Identified areas of improvement within the restaurant staff and worked collaboratively with management to address them.
- Tracked inventory levels of supplies needed for daily operations.
Education
Bachelor's degree - Business Management
Colangelo College of Business
12-2026
Skills
- Customer Service
- Point of Sale
- Inventory Management
- Visual Merchandising
- Cross-selling products and services
- Product description
- Follow-up communications
- Brand storytelling
Timeline
Nordstrom Salesperson
Nordstrom
05.2024 - Current
Final Four Brand Ambassador
Capitol One
03.2024 - 04.2024
FLEX Associate
Amazon
02.2023 - 02.2024
Retail Associate
DSW
01.2022 - 01.2023
Associate Trainer
Panera Bread
07.2020 - 01.2022
Bachelor's degree - Business Management
Colangelo College of Business
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