Chelsea Darby
Mobile,AL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster
CNC Catastrophe & National Claims
Mobile, AL
2021.03 - Current
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
Patient Access Representative
USA Health University Hospital
Mobile
2017.02 - 2021.03
- Greeted patients and visitors in a courteous and professional manner.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Collected co-pays and other payments from patients at time of service.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Created new patient accounts in EMR system as needed.
Customer Service Representative
The Results Company
Mobile, AL
2015.01 - 2017.02
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Alorica
Customer Service Represenative
Mobile, AL
2013.04 - 2015.01
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Ben C Rain Highschool
2012-04
Skills
- Bookkeeping
- Multi-line phone system
- Claims handling
- Billing
- Claims investigations
- Insurance regulations knowledge
- Repair cost estimation
- Management skills
- Multitasking capacity
- Written communication
- Adaptability
- Damage documentation
- Independent working
- Customer service expertise
Timeline
Auto Claims Adjuster
CNC Catastrophe & National Claims
2021.03 - Current
Patient Access Representative
USA Health University Hospital
2017.02 - 2021.03
Customer Service Representative
The Results Company
2015.01 - 2017.02
Alorica
Customer Service Represenative
2013.04 - 2015.01
Ben C Rain Highschool