Chelsea Dell
Dallas,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior customer service and meeting all deadlines. I am a highly organized individual that loves to endure challenges and problem solve.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Salon Service Group
Dallas , TX
05.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Project Manager
Salon Republic
Dallas, TX
01.2024 - 05.2024
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Followed procedures for processing payments accurately and promptly.
- Provided excellent customer service to resolve tenants' complaints in a timely manner.
- Developed and maintained relationships with vendors to ensure tasks were completed for the building.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
District Manager
Tipsy Salon Bar
Naples, FL
01.2021 - 12.2023
- Created user interfaces for websites and developed web applications for multiple locations.
- Assisted in the opening of 3 full-service salon locations.
- Developed and maintained job postings, recruitment, and the hiring of salon professionals for 7 locations.
- Organized events and promotions to draw in clientele.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Education
Associate of Arts - Cosmetology
San Diego City College
San Diego, CA06-2018
Skills
- Customer Service
- Records Management
- Sales closing
- Client Service
- Product management and pricing
- Interpersonal communication skills
- Deadline Driven
- Computer Skills
- Data Entry
Certification
- Cosmetology License
Languages
English
Professional
References
References available upon request.
Timeline
Sales Representative
Salon Service Group
05.2024 - Current
Project Manager
Salon Republic
01.2024 - 05.2024
District Manager
Tipsy Salon Bar
01.2021 - 12.2023
Associate of Arts - Cosmetology
San Diego City College
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