Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Chelsea Diaz

Lenoir City,TN

Summary

Driven Product of Operations Lead at Old Navy, Gap, I enhanced team productivity through strategic training, leveraging bilingual skills for effective communication and fostering employee engagement. Achieved significant improvements in operations by utilizing data-driven insights, showcasing adaptability, and organizational prowess without relying on numerical percentages.

Overview

7
7
years of professional experience

Work History

Product of Operations Lead

Old Navy, Gap
01.2022 - 07.2024
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Cashier, Online Orders, Inventory, Returns, Unloading of Truck, Training, Stocking, Processing.

Nursery Assistant

All Saints Catholic Church
02.2017 - 01.2022
  • Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
  • Enhanced children''s development by implementing age-appropriate educational activities and playtime.
  • Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
  • Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
  • Translated for Spanish Speaking Parents and Children.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
05.2025

Associate of Applied Science - General Studies

Pellissippi State Community College
Knoxville, TN
05.2018

Skills

  • Motivational attitude
  • Bilingual Spanish - English
  • Scheduling Coordination
  • Acknowledgment of customer needs
  • Team Train
  • Reliability
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Self Motivation
  • Professionalism

Languages

Spanish
Professional Working

References

Mikey Bunch - Manager @ Old Navy  423-539-8368


Rhiannon Nicely - Manager @ Old Navy 863-348-7903


Mary Flores - Nursery Assistant @ All Saints 865-406-5321

Timeline

Product of Operations Lead

Old Navy, Gap
01.2022 - 07.2024

Nursery Assistant

All Saints Catholic Church
02.2017 - 01.2022

Bachelor of Science - Psychology

Capella University

Associate of Applied Science - General Studies

Pellissippi State Community College

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Chelsea Diaz