Chelsea Ditch
Blue Springs,MO
Summary
Enthusiastic, reliable and dynamic professional with a proven track record in hospitality and healthcare. One who takes pride in providing excellent customer service while creating memorable and safe experiences for any occasion or client. Skilled in anticipating individual needs, handling needs/complaints fairly and resolving issues in an authentic manner. Exceptional in multitasking & engagement with staff and patrons. Maintains focus, goals, and a positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Dental Assistant
HealthStaff, Dr. Julia Loecker, DDS
08.2023 - 12.2024
- Cleaned and sanitized dental instruments, equipment, and treatment rooms, restocked supplies and prepared procedure rooms for next patient.
- Maintain state and federal health, safety, HIPPA policies.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, including: cleanings, fillings, root canals, crown and bridge, extractions, implants, laser treatment.
- Technologically educated with impressions, cameras, crowns, patient supplies (waterpik, electric toothbrush)
- Accomplishments: Requested back at several offices due to proficiency, promoted to Lead Assistant, trained new to the field/office assistants.
Server/Bartender/Trainer
BWW, Country Clubs, Breakfast Diners
02.2015 - 01.2025
- Demonstrated strong multitasking and organizational skills by managing bar rail and/or multiple tables simultaneously without compromising service quality or becoming overwhelmed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Aloha, Toast, Square, OpenTable, ClubTrax POS systems to place/adjust orders, sort tickets/tabs and manage payments effectively, and handle complimentary and discounted items.
- Collaborated with co-workers during busy shifts for efficient teamwork and an overall smooth workflow to provide excellent guest experiences.
- Creating inviting environments, establishing positive guest rapport, and ensuring personalized service.
Bottle Service/Bartender
Night and Entertainment Clubs
08.2016 - 12.2024
- Consistently met or exceeded sales targets through proactive selling strategies, promotional techniques, and self marketing.
- Contributed to a cohesive unit atmosphere through clear communication and cooperation with fellow bartenders, servers, managers, and security.
- Maintained equipment cleanliness and functionality through regular inspections and routine maintenance tasks.
- Knowledgeable in alcohol consumption, state and legality regulations, ID awareness, patron safety.
Education
Associate of Applied Science - Business
Community College, University, Technical College
Kansas, Florida05-2014
Skills
- Strong work ethic
- Exceptional customer service and guest/patient engagement
- Cash/receipt and medical record handling
- Memory retention: clients, client specs, client schedule
- Hospitality service expertise: Event facility experience 4 years
- Excellent in high-stress & high-privacy environments
- Problem solver, critical & quick thinker, best solution acquirer
- Certifications & work proficiency in food, alcohol, and dental
- Quick learner, adaptable, effective communication, genuiness
Timeline
Dental Assistant
HealthStaff, Dr. Julia Loecker, DDS
08.2023 - 12.2024
Bottle Service/Bartender
Night and Entertainment Clubs
08.2016 - 12.2024
Server/Bartender/Trainer
BWW, Country Clubs, Breakfast Diners
02.2015 - 01.2025
Associate of Applied Science - Business
Community College, University, Technical College
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