CHELSEA ELDRIDGE
BROWNS SUMMIT,NC
Summary
CAREER SUMMARY Visionary professional with a dedication for hard work and commitment. Extensive experience in customer service, management, and business strategy. High-energy, results-oriented leader with a strong focus on ethics, time management, organization, and maintaining a customer-centered attitude.
Overview
7
7
years of professional experience
Work History
Supervisor
Spectrum/Charter Communications
04.2019 - Current
- Create a team-based and customer-focused mindset through ongoing evaluation, coaching, and collaboration
- Interview and hire candidates
- Support payroll processes
- Quality control monitoring for a team of 15-25 agents to drive business
- Handle customer escalations with integrity and efficiency
- Coordinate workforce management to meet business needs on a daily basis
Customer Care Lead
Time Warner Cable
07.2017 - 04.2019
- Support a floor of 200+ employees with calls and customer escalations
- Develop customer service representatives via training and mentoring
- Subject matter expert in all business policies and processes
Customer Service Representative
Time Warner Cable
01.2016 - 07.2017
- Ability to think logically and efficiently to solve a wide variety of cable-related issues
- Adapt to a constantly evolving company and environment daily and demonstrate seamless transitions to our customer base
- Maintain a positive and pleasant attitude that conveys professionalism and empathy for customers’ concerns and needs
Education
Bachelor of Science - Business Management
University Of North Carolina
12.2020
Associate of Arts - Psychology
Guilford Technical Community College
2013
Skills
- Customer Service Optimization
- Results focused
- Project Planning and management
- BI reporting/business analytics
Timeline
Supervisor
Spectrum/Charter Communications
04.2019 - Current
Customer Care Lead
Time Warner Cable
07.2017 - 04.2019
Customer Service Representative
Time Warner Cable
01.2016 - 07.2017
Bachelor of Science - Business Management
University Of North Carolina
Associate of Arts - Psychology
Guilford Technical Community College
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