Chelsea Enochs
Yukon,OK
Summary
Detail-oriented Tax Professional specializing in tax compliance, research, and resolution. Streamlined processes to enhance accuracy and regulatory adherence. Collaborated effectively with teams to drive impactful results while adapting to evolving needs. Demonstrated leadership, problem-solving, and communication skills contribute to success in diverse environments.
Overview
14
14
years of professional experience
Work History
Payroll Tax Specialist
Auris / Heartland
Oklahoma City, OK
09.2024 - Current
- Collaborated with cross-functional teams to address client inquiries, fostering strong relationships and trust.
- Researched tax notices to provide an accurate and complete resolution to clients.
- Collected and submitted required tax payments.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Analyzed financial records to verify the accuracy of tax returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Researched complex tax issues utilizing online resources and professional tax software.
- Tracking case creation data and providing feedback and resources to internal partners to streamline processes.
- Tracking active cases for timely resolution.
Tax Team Leader
Paycom
Oklahoma City, OK
04.2023 - 05.2024
- Coached and developed specialists to enhance skills and performance.
- Tracked and analyzed specialist metrics to identify trends and inform strategies.
- Strategic Planning for workload.
- Facilitated collaboration among internal partners to improve efficiency.
- Managed projects focused on process improvements and research initiatives.
Tax Setup Specialist: State and Local Taxes Team
Paycom
Oklahoma City, OK
11.2021 - 04.2023
- Researched client’s employee lists and year to dates to determine and enter the needed state and local taxes.
- Contributed to process improvement pilots, enhancing operational efficiency.
- Developed and refined process instructions to standardize procedures.
- Created and updated process instructions.
- Conducted training sessions for new team members to ensure effective onboarding.
- Trained new members to the team
- Investigated issues to identify root causes and recommend preventive measures.
Sort Associate
Amazon
Oklahoma City, OK
03.2020 - 03.2021
- Organized storage area to accommodate multiple containers daily, enhancing accessibility and workflow.
- Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles.
- Processed incoming trucks efficiently, working to unload, stage, and store merchandise smoothly.
- Received, staged, and stored incoming merchandise.
- Assisted team in managing high-volume workload during peak periods.
- Completed all tasks promptly and with minimal oversight.
- Moved large quantities of merchandise by operating carts, dollies, and hand trucks.
- Transported items using forklifts and pallet jacks.
- Coordinated efficient unloading, staging, and storage of incoming trucks, ensuring smooth merchandise processing.
Server/Barista/Bartender
Renaissance Hotels
Oklahoma City, OK
03.2012 - 10.2020
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
- Assisted bussers with table cleaning during high-volume shifts, ensuring a smooth dining experience.
- Educated guests about menus and daily specials, skillfully driving sales of target items.
- Recorded and memorized orders in computer system and coordinated with kitchen staff for timely delivery.
- Recorded and memorized orders entered into computer system and followed up with kitchen staff to foster timely delivery.
- Processed guest payments, including offering receipts, running credit card transactions, and calculating change.
- Coordinated orders each day, consistently satisfying customers with exceptional service.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Educated guests on menus and daily specials, leading to increased sales of target items.
- Supported bussers with table-cleaning during high-volume shifts.
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10.2025
Bachelor of Science - Business Administration
University of the People
Pasadena, CA08.2021
Associates of Science - Business Administration
University of the People
Pasadena, CA11.2020
High School Diploma - undefined
Yukon High School
Yukon, OK05.2007
Skills
- Tax research
- Tax process improvement
- Metrics Tracking
- Excel/Microsoft proficiency
- Problem Solving
- Strategic planning
- Collaboration
- Multitasking
- Customer service
- Strong Work Ethic
Timeline
Payroll Tax Specialist
Auris / Heartland
09.2024 - Current
Tax Team Leader
Paycom
04.2023 - 05.2024
Tax Setup Specialist: State and Local Taxes Team
Paycom
11.2021 - 04.2023
Sort Associate
Amazon
03.2020 - 03.2021
Server/Barista/Bartender
Renaissance Hotels
03.2012 - 10.2020
High School Diploma - undefined
Yukon High School
Associates of Science - Business Administration
University of the People
Bachelor of Science - Business Administration
University of the People
Bachelor of Arts - Psychology
Southern New Hampshire University