Nicole Dowdy
Winter Haven
Summary
Senior Payroll Tax Specialist at Vensure Employer Services with expertise in quarterly and annual tax reporting in multiple states. Proven ability to enhance client communication and resolve disputes effectively. Skilled in tax return preparation and process improvement, fostering long-term relationships while managing diverse client portfolios. Committed to delivering high-quality service and ensuring regulatory compliance.
Overview
8
8
years of professional experience
Work History
Senior Payroll Tax Specialist
Vensure Employer Services
08.2022 - 04.2025
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Collected and submitted required tax payments.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Managed tax submissions and made sure all information complied with regulations.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
Client Solutions Specialist
Vensure Employer Services
08.2019 - 08.2022
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing exceptional organizational skills.
- Acted as a reliable point of contact for clients throughout the project lifecycle, providing consistent updates and addressing any concerns promptly.
- Maintained strict confidentiality of all payroll information and records.
- Assisted businesses in correcting payroll errors using an in house payroll system with CertiPay.
- Trained business owners and managers on CertiPay's in house payroll system to process their payroll.
Receptionist
Trinity Medical Group
08.2018 - 08.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Preschool Teacher
Academy at People's Church
01.2017 - 08.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL06-2013
Skills
- Tax process improvement
- Reporting skills
- Tax research
- Tax return preparation
- Client communication
- Data inputting
- Documentation skills
Timeline
Senior Payroll Tax Specialist
Vensure Employer Services
08.2022 - 04.2025
Client Solutions Specialist
Vensure Employer Services
08.2019 - 08.2022
Receptionist
Trinity Medical Group
08.2018 - 08.2019
Preschool Teacher
Academy at People's Church
01.2017 - 08.2018
High School Diploma -
Lake Region High School
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