Chelsea Freeman
Portsmouth
Summary
Professional with significant expertise in customer service. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
GEICO
08.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
Administrative Assistant
Portside Health and Rehab
11.2023 - 06.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
Barista
Starbucks
10.2022 - 11.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
Patient Access Representative
Tidewater Children's Associates
04.2020 - 09.2022
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Education
Associate of Science - Liberal Arts
Tidewater Community College
Norfolk, VA06-2025
Skills
- Attention to detail
- Data entry
- Critical thinking
- Organization
- Customer service
- Adaptability and flexibility
Certification
Personal Lines insurance license
Timeline
Insurance Customer Service Representative
GEICO
08.2024 - Current
Administrative Assistant
Portside Health and Rehab
11.2023 - 06.2024
Barista
Starbucks
10.2022 - 11.2023
Patient Access Representative
Tidewater Children's Associates
04.2020 - 09.2022
Personal Lines insurance license
Associate of Science - Liberal Arts
Tidewater Community College
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