NANCY PORTILLO
Colorado Springs,CO
Summary
Boost customer loyalty by delivering expert support and guidance to resolve any problem. Skillfully multitask and prioritize actions to manage incoming calls, emails and in-person inquiries. Good research, communication and teamwork abilities.
Overview
18
18
years of professional experience
Work History
Insurance Customer Service Representative
State Farm
Colorado Springs, Colorado
01.2024 - Current
- Educated clients on insurance products and services available.
- Developed customized insurance plans based on client needs and preferences.
- Provided exceptional customer service to build strong client relationships.
- Explained coverage options to potential policyholders, answering questions or concerns.
Animal Law Enforcement Officer
Humane Society
02.2023 - Current
- Initiated contact with citizens and animals alike to ensure compliance with animal care.
- Patrolled parks and local streets.
- Provided public safety and customer service.
- Upheld protocols to ensure the safety and well-being of both animals and people.
Contractor (Driver)
Amazon Flex
Colorado Springs, Colorado
10.2022 - 01.2023
- Provide excellent customer service skills and a positive attitude.
- Pick up packages at the stations to deliver to customers using my own vehicle.
- Follow safety and regulation rules while on delivery.
Recruit
El Paso County Sheriffs
Colorado Springs, Colorado
06.2022 - 09.2022
- Learned protocols for arresting and detaining criminal suspects.
- Trained in firearm safety.
- Sparred with instructors and other recruits to prepare for detaining criminal suspects.
Port of Entry Officer
Colorado State Patrol
Monument, CO
01.2020 - 06.2022
- Enforced local, state and federal laws and ordinances to promote safety.
- Inspections on Commercial motor vehicles for varied traffic violations and issued warnings and citations to drivers.
- Built excellent rapport and working relationship with Drivers and co-workers, to build trust and improve upon communication.
- Translated for other officers when drivers did not understand English.
- Enforced traffic laws and ordinances through visual observation.
- Handled citation violation paperwork.
- Read system maps and caller information and documented all details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Contractor (Driver)
Amazon Flex
Colorado Springs, Colorado
05.2019 - 01.2020
- Provide excellent customer service skills and a positive attitude.
- Pick up packages at the stations to deliver to customers using my own vehicle.
- Follow safety and regulation rules while on delivery.
Consultant
Mary Kay
Colorado Springs, Colorado
08.2007 - 12.2019
- Track and order business supplies. Offer customized and professional advice to customers about skin care products and color cosmetics. Maintain sales records and guest information sheets for all clients.
- Promote products and give demonstrations to groups of people.
- Customer Service such as handling payments, issuing refunds or replacements and gift wrapping.
Sales/ Independent Contractor
Rex Air
Colorado Springs, Colorado
11.2013 - 05.2019
- Manage and trained my team, recruit new team members.
- Kept records and tracked all business supplies and also ordered supplies.
- Offered customized and professional demonstrations on the Rainbow cleaning system.
- Maintained sales records and guest information sheets for all clients.
- Customer Service such as handling payments.
Bartender/ General Manager
Will's Bar
02.2009 - 01.2012
- Mixed and served alcoholic and nonalcoholic beverages to customers.
- Tracked and ordered supplies needed for optimal serving the bar.
- Determined when a customer had too much alcohol.
- Cleaned up after customers and cleaned the work area.
- Collected money and operated the cash register.
- Observed customers to see if they may need me to call a taxi for them and watch and control, if necessary, their interaction with other patrons at the bar to ensure all customers are having an enjoyable time.
- Manage the bar and kitchen.
Education
GED -
College America
Colorado Springs, CO08.2011
Bartending -
Bartending Academy
Colorado Springs, CO01.2009
Diploma - Tourism And Travel Management
Pacific Travel Trade School
Los Angeles, CA12.1996
Skills
- Customer service
- Mixing drinks
- Employee management
- Bilingual (English and Spanish)
- Inbound calling
- Outbound calling
- Detail oriented
- Sales
- Management
- Customer service oriented
- Domestic travel
- International travel
- Organizational skills
- Insurance policy writing
- Personalized insurance plans
- Problem solving
- Attention to detail
- Policy requirements and eligibility
Timeline
Insurance Customer Service Representative
State Farm
01.2024 - Current
Animal Law Enforcement Officer
Humane Society
02.2023 - Current
Contractor (Driver)
Amazon Flex
10.2022 - 01.2023
Recruit
El Paso County Sheriffs
06.2022 - 09.2022
Port of Entry Officer
Colorado State Patrol
01.2020 - 06.2022
Contractor (Driver)
Amazon Flex
05.2019 - 01.2020
Sales/ Independent Contractor
Rex Air
11.2013 - 05.2019
Bartender/ General Manager
Will's Bar
02.2009 - 01.2012
Consultant
Mary Kay
08.2007 - 12.2019
GED -
College America
Bartending -
Bartending Academy
Diploma - Tourism And Travel Management
Pacific Travel Trade School
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