Michelle Russell
Van Alstyne
Summary
Dynamic Insurance Customer Service Representative with a proven track record at Unified Women’s Healthcare, excelling in Insurance Verification management with a strong knowledge in medical and insurance terminology . Expert in insurance coverage verification and maintaining data integrity, I implemented workflow improvements that significantly enhanced response times, ensuring exceptional customer satisfaction and retention.
Diligent Insurance Verification Specialist with strong background in providing exceptional customer service within insurance industry. Successfully resolved numerous client concerns and inquiries, enhancing customer satisfaction and loyalty. Demonstrated expertise in policy interpretation and claims processing, coupled with effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Insurance Customer Service Representative
Unified Women’s Healthcare
01.2015 - Current
- Assisted clients with insurance inquiries and policy details, ensuring clarity and understanding.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Processed claims accurately, adhering to company protocols and regulatory requirements.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Maintained confidentiality of patient finances, records, and health statuses.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of medical terminology to better understand services and procedures.
Education
No Degree - Nursing
University of Maryland Global Campus
Hyattsville, MDSkills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Attention to detail
- Insurance coverage verification
- Medical terminology
- Eligibility determination
- Prior authorization processing
- Data integrity
- Patient contact
Timeline
Insurance Customer Service Representative
Unified Women’s Healthcare
01.2015 - Current
No Degree - Nursing
University of Maryland Global Campus