Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Chelsea Garza

Northport

Summary

Results-driven professional ready to leverage extensive experience in managing client accounts and coordinating project deliverables. Consistently recognized for driving client satisfaction and supporting team objectives. Known for strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and collaborative success.

Overview

11
11
years of professional experience

Work History

Marketing Assistant Manager, Account Coordinator

POSCO AAPC LLC
06.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Managed and motivated employees to be productive and engaged in work.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized and updated account databases, ensuring team members had access to current and accurate information.
  • Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.

Center Manager

Tuscaloosa County Park and Recreation Authority
10.2018 - 06.2021
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Processed payroll for over 25 employees as part of sound human resources and financial management strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Program Coordinator of Aquatics

Tuscaloosa County Park and Recreation Authority
10.2014 - 10.2018
  • Supervisory experience includes managing a staff of up to 50 employees.
  • Office experience includes ordering supplies, taking payments, making phone calls, scheduling meetings, scheduling interviews, monthly attendance reports, activity enrollments reports, purchase orders, contracts, payroll
  • Coordinate community outreach/aquatic programs for all ages and abilities.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Conducting American Red Cross Lifeguard courses including CPR/AED/First Aid for the first responder, Cpro courses, Lifeguard Recertification courses

Education

Bachelor of Arts - Psychology

University of Alabama
Tuscaloosa, AL
12.2013

Associate of Arts - General Studies

Shelton State Community College
Tuscaloosa, AL
05.2011

Skills

  • Social media marketing
  • Customer engagement
  • Organization, prioritizing, and multi-tasking
  • Time management
  • Administrative support
  • Punctual and reliable

Accomplishments

    Was named Employee of the Year in 2023 and 2024 for stabilizing the supply and demand for POSCO AAPC's customer base through on-site production and delivery management.

References

  • Mark Harrison, Aquatics Supervisor, Tuscaloosa County PARA, 205.614.0574
  • Todd Dille, Sales Consultant, Birmingham Steel, 205.807.0697
  • Nancie Blewitt, Swim Coach, Tuscaloosa County PARA, 205.391.7495
  • Pam Kirsch, Retired Police Officer, Tuscaloosa Sheriff's Office, 205.393.9704

Timeline

Marketing Assistant Manager, Account Coordinator

POSCO AAPC LLC
06.2021 - Current

Center Manager

Tuscaloosa County Park and Recreation Authority
10.2018 - 06.2021

Program Coordinator of Aquatics

Tuscaloosa County Park and Recreation Authority
10.2014 - 10.2018

Associate of Arts - General Studies

Shelton State Community College

Bachelor of Arts - Psychology

University of Alabama

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